Store Team Lead - Jamaica Plain
About The Position
The Store Team Lead performs Sales Associate duties and provides guidance to Sales Associates. The role focuses on excellent customer service, cash register operation and monitoring, and ensuring store policies and procedures are followed. Under the Store Manager’s direction, the Team Lead supports merchandising and pricing decisions, store opening and closing, daily work assignments, floor operations, housekeeping, and loss prevention. When the Store Manager is absent, the Team Lead provides work direction to team members and may process staff payroll. The position is based in a normal retail store environment with frequent contact with the public, moderate noise, and frequent exposure to dust. The employee may sometimes travel to another store location. The role involves standing for long periods, walking, handling merchandise, and moving racks, bins, and stock. Morgan Memorial Goodwill Industries, Inc. states that it complies with the Americans with Disabilities Act and applicable state disability laws, and that reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.
Requirements
- High school diploma or equivalent.
- Previous retail experience.
- Math ability at an eighth-grade level, including addition, subtraction, calculating percentages, and multiplication.
- Ability to speak and understand English.
- Strong leadership skills and ability to train, develop, and motivate staff.
- Good team-building skills.
- Strong customer focus.
- Ability to work with a diverse staff and customer base, including individuals with disabilities.
- Ability to determine when to direct a problem situation to a supervisor.
- Satisfactory results on all required background checks.
- Ability to stand, walk, use hands to finger, handle, or feel objects, and talk and hear regularly.
- Ability to move racks, bins, and stock; lift and/or move up to 25 pounds frequently and up to 50 pounds occasionally.
- Required vision abilities include depth perception, peripheral vision, distinguishing basic colors, and adjusting vision to bring objects into focus.
- Ability to stand for long periods.
Responsibilities
- Monitor cash registers for accuracy and reconcile registers at the end of the day.
- Process customer checks, charges, and store credits; correct register voids and errors.
- Handle customer objections and complaints, escalating complaints to the Store Manager as necessary.
- Under the Store Manager’s direction, merchandise inventory by color, size, and season, and determine which classifications to pull each week by color and quantity.
- Assess merchandise and make pricing recommendations to the Store Manager or Assistant Store Manager.
- Ensure the store opens and closes on time.
- Perform daily work assignments and provide work direction to team members when the Store Manager is absent.
- Direct floor activities, monitor registers, assist customers, and complete the daily sales report.
- Process staff payroll when required.
- Direct housekeeping activities by assigning duties and helping as necessary.
- Provide customer service by knowing inventory, sales information, store policies and procedures, and related information.
- Support loss prevention by monitoring dressing rooms and observing customers.
- Perform other duties as assigned; duties and responsibilities may change or be added.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
