Team Lead Jobs

About The Position

Requirements

• At least 6 months of retail experience, including operating front-end equipment such as a cash register.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.

Nice To Haves

• Experience leading a front-end team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing others’ workloads.

Responsibilities

• Assign duties to associates; communicate goals and feedback; train associates; and provide direction and guidance on member-service approaches.
• Help resolve member complaints and issues according to company guidelines and support compliance with company policies and procedures.
• Support recruiting, hiring, scheduling, promoting, coaching, and evaluating associates, and support the Open Door Policy.
• Explain membership types, programs, and benefits; process memberships, upgrades, and credit accounts; encourage renewals; and promote Sam’s Club products and services.
• Participate in sales and marketing events, maintain marketing recaps and required documentation, and work toward membership goals.
• Acknowledge members, identify their needs, assist with purchasing decisions and locating merchandise, and provide guidance on self-service technology and transactions.
• Ensure club pickup orders are filled and assist members using registers or self-checkout.
• Oversee assigned-area claims and returns, merchandise zoning and organization, shrink and damage identification, and cart and flatbed availability.
• Assist members transporting items, use cart retrieval equipment according to company policies, and maintain parking lot cleanliness.
• Complete accounting records, files, transactions, and required documentation according to accounting office procedures.
• Provide funds for register operation; prepare daily deposits; oversee Cash Fund Transfers; and investigate cash-register and accounting-office overages and shortages.
• Maintain confidentiality and accuracy of financial and personal information.
• Develop, communicate, and implement processes and practices to meet business needs; collaborate with stakeholders; monitor results; and identify improvement opportunities.
• Demonstrate, promote, and support compliance with company policies, procedures, ethics, and integrity standards, and assist management with correcting compliance issues.
• Lead and participate in teams by coordinating work assignments, sharing resources and information, providing advice and feedback, ensuring timelines and work quality, and helping others adapt to change.
• Model company values by building trusting relationships, communicating positively, developing and mentoring others, recognizing contributions, serving customers and members, making informed decisions, and driving continuous improvement.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid Live Better U education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for qualifying programs.
• Performance-based bonus awards.