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Team Lead I
CHROME Federal Credit Union • Pine Township, PA1d • Hybrid
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Team Lead I
CHROME Federal Credit Union•Pine Township, PA
•Hybrid
About The Position
As a Team Lead I, you are not just managing a branch; you are the captain of our Wexford experience, leading the charge to turn Western Pennsylvania's best-kept financial secret into the region's preferred credit union! You will lead and inspire a passionate team of retail employees, teaching and motivating them in an enthusiastic way to make every face-to-face interaction simple and memorable. Your impact starts internally: you will build an environment of trust and collaboration, helping your team grow, learn, and deliver those legendary WOW moments that show our members they aren't just transactions (they are our friends and neighbors). Beyond the branch walls, you will be an active force in our community, championing local business development and volunteering side-by-side with your team. Whether you are introducing local businesses to our Chrome@Work program, seeking out opportunities to build new member relationships, or helping someone navigate their financial journey, you are the face of CHROME. You will help members realize that banking doesn't have to be a chore; with the right technology and a truly caring guide, it can actually be something that shines.
Requirements
- Previous banking experience required, including management and leadership responsibilities.
- Comfort and confidence using modern technology, including mobile devices, tablets, and web platforms.
- Availability to work full-time at multiple locations with flexible hours.
- Willingness to earn your Certified Credit Union Financial Counselor Certification (we will help you get there!).
- A "Human First" Mindset: You remember names, listen to stories, and see members as friends and neighbors.
- A High-Performer Attitude: You are coachable, proactive, and always ready to go the extra mile to find creative solutions and inspire your team.
Nice To Haves
- A 4-year degree (preferred, but we value real-world experience too!).
Responsibilities
- Foster a warm, caring environment (Caring): Show members how much we care before showing them how much we know, personalizing their experiences to find the perfect solutions for their financial needs.
- Keep conversations simple and authentic (Human): Support members with their face-to-face banking needs, making complex financial processes wonderfully simple without going "all banker" on them.
- Lead and champion your team (Responsible): Train and motivate your retail staff with high energy, taking ownership of their professional growth and your branch's overall success.
- Embrace and share our technology (Open to Change): Educate both employees and members on CHROME's innovative tech, demonstrating how a contemporary digital-first approach simplifies everyday banking.
- Cultivate new relationships (More than the Member Expects): Actively seek opportunities to surprise, delight, and welcome new members into the cooperative, helping us grow our credit union family.
- Connect with our local neighborhood (Excellent): Represent CHROME out in the Wexford community by building partnerships through our Chrome@Work program and leading volunteer efforts.
Benefits
- Comprehensive Medical (UPMC)
- Dental (Guardian)
- Vision
- 100% covered Short/Long-term Disability
- Life Insurance
- Generous PTO
- 11 paid Federal Holidays
- your Birthday off
- Pet Insurance
- Pet Bereavement Days
- Volunteer PTO
- 401(k) matching
- HSA options
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
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