(USA) Member Team Lead

Walmart•Plano, OH

4d•Onsite

About The Position

The Member Team Lead assists management in supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates on processes and procedures, and provides guidance on member-service approaches. It helps resolve member complaints according to company guidelines and supports compliance with company policies. The position also participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. The role supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; and participating in sales and marketing events. It provides member service by identifying needs, assisting with purchasing decisions, locating merchandise, supporting members using self-service technology, processing transactions, and ensuring club pickup orders are filled. The Member Team Lead oversees the assigned area, including claims and returns, merchandise zoning and organization, shrink and damage identification, cart and flatbed availability, cart retrieval, and parking lot cleanliness. It also completes accounting records and transactions, supports register operations, prepares deposits and cash fund transfers, investigates cash overages and shortages, and protects the accuracy and confidentiality of financial and personal information. The position collaborates with managers, coworkers, customers, and business partners to develop and implement processes, monitor results, and identify improvements. It demonstrates and promotes ethical conduct and policy compliance, contributes to teams and work assignments, and supports others through feedback, mentoring, and change. The role is expected to demonstrate the company’s values of respect, integrity, customer and member service, and continuous improvement.

Requirements

At least 6 months of retail experience, including operating front-end equipment such as a cash register.
At least 6 months of customer service experience.
Must be 18 years of age or older.

Nice To Haves

Experience leading a front-end team.
Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

Assist management with supervising associates in the assigned area by assigning duties, communicating goals and feedback, training associates, and providing direction and guidance.
Help resolve member complaints and issues according to company guidelines and support company policies and the Open Door Policy.
Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Explain membership types, programs, and benefits to current and prospective members; process memberships, upgrades, and credit accounts; encourage renewals; and participate in sales and marketing events.
Provide member service by identifying needs, helping with purchasing decisions, locating merchandise, supporting self-service technology use, processing transactions, and ensuring club pickup orders are filled.
Oversee the assigned area, including handling claims and returns, zoning and organizing merchandise, identifying shrink and damage, maintaining cart and flatbed availability, retrieving carts, and keeping the parking lot clean.
Complete accounting records, files, transactions, and other documentation; support register operations; prepare deposits and Cash Fund Transfers; investigate cash overages and shortages; and maintain confidentiality and accuracy of financial and personal information.
Collaborate with managers, coworkers, customers, and other business partners to develop and implement processes, monitor progress and results, and identify improvement opportunities.
Demonstrate and promote compliance with company policies, procedures, and standards of ethics and integrity; assist management with addressing ethical and compliance issues.
Lead and participate in teams by coordinating work assignments, sharing resources and information, providing advice and feedback, and helping others adapt to change.
Mentor and develop associates, strengthen team relationships, recognize others’ contributions, and support a culture of belonging and associate success.
Make decisions based on reliable information, put customers and members first, and drive continuous improvement while learning and supporting the use of new technologies and skills.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may also be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit program for eligible full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates.
Performance-based bonus awards.
Hourly premiums may apply in specific circumstances.