Apparel Team Lead

Bass Pro Shops•Columbia, MO

About The Position

The Apparel Team Lead works under the supervision of the Group Sales or Department Manager and provides daily direction to associates in a store department. The role supports department sales, gross margin, inventory shrinkage, and payroll goals while overseeing merchandise presentation, inventory control, pricing, stocking, sales enhancements, and customer service. The Team Lead helps ensure a pleasant, productive shopping experience and provides a legendary customer experience by identifying customer needs, making product recommendations, and promoting programs such as CLUB Membership, VOC, and in-store pickup. The position assists with staffing, interviewing, training, scheduling, coaching, and performance input for department associates. It also supports merchandising directives and planograms, pricing and UPC integrity, inventory accuracy, product assortment, displays, signage, advertised items, and special events. The Team Lead remains current on product knowledge and conducts product demonstrations for staff. Supervisory duties are carried out in accordance with company policies and applicable laws, including addressing complaints and helping maintain a positive, harassment-free workplace. The role requires standing and walking throughout the shift, occasional ladder or stair use, frequent communication, and occasional operation of machinery, power tools, vehicles, or heavy equipment. It may involve moving objects up to 20 pounds constantly and occasionally lifting or moving objects up to 100 pounds or more with team assistance. Other duties may be assigned.

Requirements

High school diploma or equivalent.
Two to four years of experience in retail sales.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to read and analyze certain reports.
Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and presentations for groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and corporate staff.
Ability to stand and/or walk throughout the shift.
Ability to communicate frequently to exchange information.
Ability to occasionally use ladders, stairs, ramps, machinery, power tools, motor vehicles, or heavy equipment.
Ability to move objects up to 20 pounds constantly and occasionally lift or move objects up to 100 pounds or more, using a team lift as needed.
Ability to occasionally work in tight or confined spaces and noisy environments.

Nice To Haves

Supervisory experience.

Responsibilities

Support the Group Sales Manager or Department Manager in achieving department sales, gross margin, inventory shrinkage, and payroll goals.
Provide daily direction to department associates and prepare task lists.
Execute merchandising directives and maintain corporate planograms.
Help provide a pleasant and productive customer shopping experience and maintain a high level of customer service.
Assist with staffing, interviewing, selection recommendations, training, scheduling, coaching, motivation, and performance appraisal input for associates.
Resolve customer and associate concerns with the Group Sales or Department Manager and Human Resources Manager.
Maintain product expertise through ongoing training and conduct product demonstrations for staff.
Assist with special events, pricing and UPC integrity, product assortment, inventory accuracy, and the display, signage, and pricing of advertised items.
Assist with supervisory functions, including planning and assigning work, directing and evaluating performance, addressing complaints, resolving problems, and maintaining a positive, harassment-free workplace.
Help customers make buying decisions by identifying and evaluating their needs and recommending products.
Promote programs including CLUB Membership, VOC, and in-store pickup.
Perform other duties as assigned.