Apparel Team Lead

Bass Pro Shops•Columbia, MO

About The Position

Under the supervision of the Group Sales or Department Manager, the Apparel Team Lead provides daily direction to associates in a store department. The role supports merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities, while helping achieve departmental sales, gross margin, inventory shrinkage, and payroll goals. The Team Lead supports staffing, interviewing, training, scheduling, coaching, and performance feedback for department associates. The role helps maintain a positive, productive, harassment-free work environment and works with management to resolve customer and associate concerns. It also helps execute merchandising directives, maintain plan-o-grams and pricing accuracy, coordinate special events, manage assortments and inventory accuracy, and ensure advertised items are displayed, signed, and priced correctly. The position delivers a high level of customer service and product knowledge, helps customers make purchasing decisions, and promotes programs such as CLUB Membership, VOC, and In-Store Pick-up. The job may involve standing or walking throughout a shift, occasional ladder use, operating machinery or vehicles, working in confined or noisy spaces, and moving objects up to 20 pounds constantly and up to 100 pounds or more occasionally with team lifting as needed.

Requirements

High school diploma or equivalent.
Two to four years of experience in retail sales.
Ability to calculate figures and amounts, including discounts, commissions, and percentages.
Ability to read and analyze certain reports.
Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and presentations for groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale systems, and inventory management systems.
Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and corporate staff.
Ability to meet the stated physical demands, including standing or walking throughout a shift and moving objects up to 20 pounds constantly and up to 100 pounds or more occasionally with team lifting as needed.

Nice To Haves

Supervisory experience.

Responsibilities

Support the Group Sales Manager or Department Manager in achieving departmental sales, gross margin, inventory shrinkage, and payroll goals.
Provide daily direction to department associates and prepare task lists.
Execute merchandising directives and maintain plan-o-grams as directed by the Corporate Office.
Provide a pleasant, productive shopping experience and maintain a high level of personal customer service.
Assist with staffing, interviewing, selection recommendations, training coordination, performance appraisal input, work scheduling, coaching, and motivating associates.
Resolve customer and associate opportunities in coordination with the Group Sales Manager or Department Manager and Human Resources Manager.
Maintain product expertise through ongoing training and conduct product demonstrations for staff.
Assist with special events, pricing and UPC integrity, assortment decisions, inventory accuracy, and the display, signage, and pricing of advertised items.
Assist with supervisory activities in accordance with company policies and applicable laws, including assigning and directing work, evaluating performance, addressing complaints, and resolving problems.
Help customers make buying decisions by identifying and evaluating needs, making product recommendations, and promoting programs including CLUB Membership, VOC, and In-Store Pick-up.
Perform other duties as assigned.