Team Lead - Women's Apparel

Bass Pro Shops•Las Vegas, NV

About The Position

Under the supervision of the Group Sales or Department Manager, the Team Leader provides daily direction to associates in a store department. The role covers merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service. The Team Leader supports departmental sales, gross margin, inventory shrinkage, and payroll goals while helping ensure a pleasant and productive shopping experience for customers. The position assists with staffing, interviewing, associate selection recommendations, training coordination, performance-appraisal input, work scheduling, coaching, and motivation. It also supports merchandising directives and plan-o-grams, special events, product knowledge and demonstrations, pricing and UPC integrity, product assortments, inventory accuracy, and the display, signing, and pricing of advertised items. The Team Leader helps address customer and associate concerns and carries out supervisory responsibilities in accordance with company policies and applicable laws. The role provides customer assistance by evaluating needs, recommending products, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up. Other duties may be assigned. The job involves regular standing and walking, occasional ladder use and operation of machinery or vehicles, and moving objects weighing up to 20 pounds constantly, with occasional team lifting of objects up to 100 pounds or more.

Requirements

High school diploma or equivalent.
Two to four years of experience in retail sales.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to read and analyze certain reports.
Ability to present information effectively and respond to questions from managers, associates, customers, and the general public.
Ability to conduct meetings and presentations for groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory-management systems.
Strong interpersonal skills.
Ability to establish and maintain effective working relationships with coworkers, associates, customers, and corporate staff.
Ability to stand and/or walk constantly during a shift.
Ability to occasionally use ladders, stairs, ramps, machinery, power tools, motor vehicles, or heavy equipment, and work in tight spaces or noisy environments.
Ability to move objects up to 20 pounds constantly and occasionally move and lift objects up to 100 pounds or more using a team lift as needed.

Nice To Haves

Supervisory experience.

Responsibilities

Support the Group Sales Manager or Department Manager in achieving departmental sales, gross margin, inventory shrinkage, and payroll goals.
Provide daily direction to department associates and prepare task lists.
Execute merchandising directives and maintain corporate plan-o-grams.
Help ensure a pleasant and productive shopping experience for customers.
Assist with staffing, interviewing, selection recommendations, training coordination, performance-appraisal input, and weekly work schedules.
Coach and motivate associates to promote positive customer relations and a productive, team-oriented work environment.
Resolve customer and associate concerns with the Group Sales Manager or Department Manager and Human Resources Manager.
Maintain a high level of personal customer service and achieve customer-service results better than the company average.
Maintain product expertise through ongoing training and conduct product demonstrations for staff.
Assist with special-event coordination, pricing and UPC integrity, assortments, inventory accuracy, and the display, signing, and pricing of advertised items.
Assist with supervisory activities, including planning and assigning work, directing and evaluating performance, addressing complaints, resolving problems, and maintaining a positive, harassment-free workplace.
Help customers make purchasing decisions by identifying and evaluating their needs and recommending products.
Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
Perform other duties as assigned.