Apparel Team Lead

Bass Pro Shops•Rocklin, CA

About The Position

Under the supervision of the Group Sales or Department Manager, the Apparel Team Lead provides daily direction to associates in a store department. The role supports merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities. The Team Lead supports departmental sales, gross margin, inventory shrinkage, and payroll goals. They direct daily work, prepare task lists and schedules, execute merchandising directives, maintain planograms, and help ensure a pleasant and productive customer experience. The role also supports staffing, interviewing, training, performance feedback, associate coaching, and resolution of customer and associate concerns in coordination with store management and Human Resources. The position requires ongoing product knowledge, conducting product demonstrations, and assisting with special events, pricing and UPC integrity, assortments, inventory accuracy, and advertised displays. The Team Lead helps customers make purchasing decisions by identifying their needs, recommending products, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up. Duties are performed within company policies and procedures, with independent judgment used to address problems and recommend improvements.

Requirements

High school diploma or equivalent.
Two to four years of experience in retail sales.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to read and analyze reports.
Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and presentations for groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and corporate staff.
Ability to meet the physical requirements, including standing and walking throughout the shift and moving objects up to 20 pounds constantly, with occasional lifting or moving of objects up to 100 pounds or more using team assistance as needed.

Nice To Haves

Supervisory experience.

Responsibilities

Support the Group Sales Manager or Department Manager in achieving departmental sales, gross margin, inventory shrinkage, and payroll goals.
Provide daily direction to department associates and prepare task lists.
Execute merchandising directives and maintain corporate planograms.
Help ensure a pleasant, productive shopping experience and maintain a high level of customer service.
Assist with staffing, interviewing, selection recommendations, training coordination, performance appraisal input, and weekly work schedules.
Coach and motivate associates to foster positive customer relations and a productive, team-oriented work environment.
Resolve customer and associate concerns in coordination with the Group Sales or Department Manager and Human Resources Manager.
Maintain product expertise through ongoing training and conduct product demonstrations for staff.
Assist with special events, pricing and UPC integrity, assortment decisions, inventory accuracy, and the display, signing, and pricing of advertised items.
Support supervisory responsibilities, including planning and assigning work, evaluating performance, addressing complaints, and resolving problems.
Assist customers with buying decisions by identifying needs, recommending products, and promoting programs including CLUB Membership, VOC, and In-Store Pick-up.
Perform other duties as assigned.

Benefits

Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
Medical insurance.
Dental insurance.
Vision insurance.
Health Savings Account.
Flexible Spending Account.
Voluntary benefits.
401(k) retirement savings.
Paid holidays.
Paid vacation.
Paid sick time.
Bass Pro Cares Fund.