Team Lead Jobs

About The Position

Requirements

• Must be at least 18 years of age.
• At least 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
• Prior supervisory or leadership experience.
• Basic proficiency with technology, including point-of-sale systems, Microsoft Office Suite, and Teams, and willingness to learn new platforms.
• Availability to work evenings, weekends, and holidays.
• Reliable, self-motivated, organized, and eager to take on greater responsibility.
• Strong interpersonal and communication skills, including the ability to motivate, coach, and positively influence others.
• A hands-on, team-first approach and willingness to support others and step in where needed.
• Personal ownership, preparedness, follow-through, and the ability to lead by example.
• Sound judgment and the ability to remain respectful, calm, and coachable in high-pressure situations.
• Ability to move throughout all areas of the park and interact with guests and team members in a high-energy, often loud environment.
• Ability to lift and carry at least 20 pounds as needed, with or without reasonable accommodation.

Nice To Haves

• Experience in retail sales, food and beverage, amusement or entertainment, or recreation.

Responsibilities

• Act as Manager on Duty when the General Manager or Operations Manager is not present, ensuring operational excellence, safety compliance, and team accountability.
• Coach, support, and delegate to team members across departments through proactive, on-the-floor leadership.
• Work in operational areas such as Programs, Café, Front Desk, and Events as needed to maintain guest experience and operational flow.
• Communicate guest issues, operational challenges, and safety concerns to the Management Team in a timely manner.
• Engage guests, identify sales opportunities, and promote memberships and park programs.
• Model service excellence and mentor team members in guest interactions.
• Enforce safety policies and complete incident reports when necessary.
• Ensure opening, closing, and shift procedures are completed consistently and accurately.
• Maintain park cleanliness and operational readiness throughout the shift.
• Lead front desk performance and membership sales, coach team members to improve conversions, and uphold service standards.
• Oversee birthday parties, group events, and corporate outings, including scheduling, staffing, upselling, and execution from booking through completion.
• Manage café inventory and ordering, and ensure health and safety standards meet inspection requirements and guidelines.
• Oversee maintenance of equipment and attractions and maintain park cleanliness and safe working condition.
• Lead facilities projects that improve guest experience and maintain the park’s appearance.
• When assigned as a Part-time Flex Lead, provide weekend service and engagement support and cover breaks and time off for other Leads.

Benefits

• Full-time employees are offered medical, dental, and vision coverage.
• Full-time employees are offered a 401(k) plan with company matching; eligibility is subject to age and tenure requirements.