Customer Service Team Lead

Verida Inc • Villa Rica, GA

6d

About The Position

The Customer Service Team Lead assists the Supervisor with call center operations in accordance with policies and procedures and ensures smooth operation during the shift. The role supports team members, shift scheduling, production coordination, achievement of shift goals, quality control, compliance, workplace safety, and shift documentation.

Requirements

• Strong reading, writing, and arithmetic skills.
• Computer literacy and ability to learn customer service software applications.
• Professional verbal and written communication skills.
• Ability to type 30 words per minute.
• Willingness to work a flexible schedule, including days, nights, holidays, and weekends.
• High school diploma or equivalent.

Responsibilities

• Monitor call center operations in accordance with policies and procedures.
• Train and coach team members in conjunction with the Supervisor.
• Coordinate shift schedules, including workstation assignments and rotations, with the Supervisor.
• Coordinate production startups, shutdowns, and changeovers with the Supervisor.
• Meet shift goals.
• Ensure quality control.
• Make adjustments during the shift as needed to maintain compliance with specifications.
• Operate within standard operating procedures (SOPs).
• Communicate with the Supervisor.
• Ensure a clean and safe work environment.
• Complete shift paperwork.
• Assist in the assigned department as necessary.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED