Customer Service Team Lead
Uline•Kenosha, WI
•Onsite
About The Position
The Customer Service Team Lead at Uline’s Kenosha branch coaches and develops Customer Service Representatives so they can deliver a fast, friendly, customer-focused experience. The role supports representative training and performance, evaluates customer interactions, helps improve processes, facilitates team communication, and handles escalated customer issues. The position is on-site in Kenosha, Wisconsin.
Requirements
- High school diploma or equivalent required.
- At least 3 years of customer service experience.
- Effective communication skills.
Nice To Haves
- Bachelor’s degree preferred.
- At least 2 years of experience in a leadership or supervisory role preferred.
Responsibilities
- Coach and develop Customer Service Representatives in product knowledge, policies and procedures, and performance metrics.
- Review phone, email, and other customer interactions to evaluate quality, track results, and provide coaching and performance reviews.
- Provide management with feedback on process improvements that increase efficiency and customer satisfaction.
- Facilitate team meetings and one-on-one sessions to communicate policy updates and company information and provide training and coaching.
- Handle escalated customer issues and provide weekly support for customer interactions.
Benefits
- Complete health insurance coverage.
- 401(k) with a 6% employer match starting on day one.
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program covering professional continuing education.
- Employee Perks Café with affordable daily meal options from local restaurants.
- On-site fitness center and walking paths.
- Clean, modern facilities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
