O&O Park Team Lead

Sky Zone • Palm Bay, FL

23d • Onsite

About The Position

The O&O Park Team Lead is a hands-on, early-leadership role that rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities. The Team Lead gains operational responsibility and leadership experience while helping deliver excellent guest experiences and maintain smooth, safe park operations. When the General Manager or Operations Manager is not present, the Team Lead acts as Manager on Duty and is accountable for operational excellence, safety compliance, and team performance.

This role leads from the floor by supporting, coaching, and delegating to team members across departments, stepping into operational areas as needed, and communicating guest issues, operational challenges, and safety concerns to the Management Team. It also includes developing leadership skills through rotational assignments in sales and service, parties and events, and food and beverage and facilities. A part-time flex-lead option is available at some park locations, primarily on weekends, to cover service needs, breaks, and other Leads’ time off.

Requirements

• Must be at least 18 years of age.
• At least 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
• Prior supervisory or leadership experience.
• Basic proficiency with technology, including point-of-sale systems, Microsoft Office Suite, and Teams, and willingness to learn new platforms.
• Availability to work evenings, weekends, and holidays.
• Reliable, self-motivated, organized, and eager to take on greater responsibility.
• Strong interpersonal and communication skills, including the ability to motivate, coach, and positively influence others.
• A hands-on, team-first approach and willingness to support others and step in where needed.
• Personal ownership, preparedness, follow-through, and the ability to lead by example.
• Sound judgment and the ability to remain respectful, calm, and coachable in high-pressure situations.
• Ability to move throughout all areas of the park and interact with guests and team members in a high-energy, often loud environment.
• Ability to lift and carry at least 20 pounds as needed, with or without reasonable accommodation.

Nice To Haves

• Experience in retail sales, food and beverage, amusement or entertainment, or recreation.

Responsibilities

• Act as Manager on Duty when the General Manager or Operations Manager is not present, ensuring operational excellence, safety compliance, and team accountability.
• Coach, support, and delegate to team members across departments through proactive, on-the-floor leadership.
• Work in operational areas such as Programs, Café, Front Desk, and Events as needed to maintain guest experience and operational flow.
• Communicate guest issues, operational challenges, and safety concerns to the Management Team in a timely manner.
• Engage guests, identify sales opportunities, and promote memberships and park programs.
• Model service excellence and mentor team members in guest interactions.
• Enforce safety policies and complete incident reports when necessary.
• Ensure opening, closing, and shift procedures are completed consistently and accurately.
• Maintain park cleanliness and operational readiness throughout the shift.
• Lead front desk performance and membership sales, coach team members to improve conversions, and uphold service standards.
• Oversee birthday parties, group events, and corporate outings, including scheduling, staffing, upselling, and execution from booking through completion.
• Manage café inventory and ordering, and ensure health and safety standards meet inspection requirements and guidelines.
• Oversee maintenance of equipment and attractions and maintain park cleanliness and safe working condition.
• Lead facilities projects that improve guest experience and maintain the park’s appearance.
• When assigned as a Part-time Flex Lead, provide weekend service and engagement support and cover breaks and time off for other Leads.

Benefits

• Full-time employees are offered medical, dental, and vision coverage.
• Full-time employees are offered a 401(k) plan with company matching; eligibility is subject to age and tenure requirements.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed