O&O Park Team Lead

Sky Zone•Vancouver, WA

1d•Onsite

About The Position

The Team Lead is a hands-on, early-leadership role for a high-potential individual who is ready to develop operational leadership skills. The role rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities, providing responsibility and experience across key park operations. When the General Manager or Operational Manager is not on site, the Team Lead serves as Manager on Duty and helps keep the park operating effectively. The Team Lead leads from the floor, supports and coaches team members across departments, contributes to excellent guest experiences, promotes memberships and programs, and helps ensure safety, cleanliness, and consistent shift procedures. Depending on the assigned rotation, the role may lead front desk service and sales, coordinate parties and events, or manage café inventory and ordering, health and safety compliance, facilities, equipment, and attractions. The position is full-time and onsite. The fixed starting rate is $19.13 per hour. Full-time employees are offered medical, dental, and vision coverage and a 401(k) plan with company matching; 401(k) eligibility is subject to age and tenure requirements. The application deadline is August 30, 2026, though applications are reviewed on a rolling basis until the position is filled.

Requirements

At least 18 years of age.
At least 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
Prior supervisory or leadership experience.
Basic technology proficiency, including point-of-sale systems and tools such as Microsoft Office Suite and Teams, and comfort learning new platforms.
Availability to work evenings, weekends, and holidays.
Reliable, self-motivated, organized, and eager to grow into greater responsibility.
Strong interpersonal and communication skills, with the ability to motivate, coach, and positively influence others.
Curiosity about how daily operations connect to shift flow, guest experience, safety, and team performance.
A hands-on, team-first approach and willingness to step in and support others.
Personal ownership, preparedness, follow-through, and a commitment to leading by example.
Sound judgment and the ability to remain respectful, calm, and coachable in high-pressure situations.
Ability to move throughout all areas of the park and interact with guests and team members in a high-energy, often loud environment.
Ability to lift and carry at least 20 pounds as needed, with or without reasonable accommodation.

Nice To Haves

Experience in retail sales, food and beverage, amusement or entertainment, or recreation.

Responsibilities

Serve as Manager on Duty when the General Manager or Operational Manager is not present, ensuring operational excellence, safety compliance, and team accountability.
Provide on-the-floor leadership by coaching, supporting, and delegating to team members across departments.
Work in operational areas as needed, including Programs, Café, Front Desk, and Events, to maintain guest experience and operational flow.
Communicate guest issues, operational challenges, and safety concerns to the Management Team in a timely manner.
Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.
Model service excellence and mentor team members in customer engagement.
Enforce safety policies and complete incident reports when necessary.
Ensure opening, closing, and shift procedures are performed consistently and accurately.
Maintain park cleanliness and operational readiness throughout the shift.
As Sales & Service Lead, drive front desk performance and membership sales, model Sky Zone's WOW service standards, and coach team members to improve conversions and guest satisfaction.
As Parties & Events Lead, oversee birthday parties, group events, and corporate outings; manage scheduling, staffing, and upsell opportunities; and ensure a positive experience from booking through event completion.
As F&B & Facilities Lead, manage café inventory and ordering, maintain health and safety standards, oversee equipment and attraction maintenance and park cleanliness, and lead facilities projects.
For the Part-time Flex Lead option where available, work primarily on weekends and rotate as needed to cover breaks and other Leads' time off.