O&O Park Team Lead

Sky Zone•Allendale, NJ

1d•Onsite

About The Position

The Team Lead is a hands-on, early-leadership role that rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities. The role provides operational responsibility and leadership development, including serving as Manager on Duty when the General Manager or Operations Manager is not present. Team Leads help maintain safety, accountability, park readiness, and a positive guest experience by leading from the floor and supporting staff across departments. Depending on the rotation, the Team Lead drives front-desk service and membership sales; oversees birthday parties, group events, and corporate outings; or manages café inventory, health and safety standards, equipment and attraction maintenance, and facilities projects. A Part-time Flex Lead variant is available at some locations, primarily on weekends, to support service and cover breaks or time off for other Leads. The position is full-time and onsite. Compensation is $18.00–$19.00 per hour, based on qualifications and experience. Full-time employees are offered medical, dental, and vision coverage, plus a 401(k) plan with company matching; 401(k) eligibility is subject to age and tenure requirements. The application deadline is January 5, 2026, though applications are reviewed on a rolling basis until the position is filled.

Requirements

At least 18 years of age.
At least 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
Prior supervisory or leadership experience.
Basic proficiency with technology, including point-of-sale systems, Microsoft Office Suite, and Teams, and comfort learning new platforms.
Availability to work evenings, weekends, and holidays.
Reliable, self-motivated, organized, and eager to take on greater responsibility.
Strong interpersonal and communication skills, including the ability to motivate, coach, and positively influence others.
Ability to understand how daily operations connect to shift flow, guest experience, safety, and team performance.
Hands-on, team-first approach and willingness to support others and work where needed.
Personal ownership, preparedness, follow-through, and ability to lead by example.
Sound judgment and the ability to remain respectful, calm, and coachable in high-pressure situations.
Ability to move throughout the park and interact with guests and Team Members in a high-energy, often loud environment.
Ability to lift and carry at least 20 pounds as needed, with or without reasonable accommodation.

Nice To Haves

Experience in retail sales, food and beverage, amusement or entertainment, or recreation.

Responsibilities

Serve as Manager on Duty when the General Manager or Operations Manager is not present, ensuring operational excellence, safety compliance, and team accountability.
Coach, support, and delegate to Team Members across departments through proactive, on-the-floor leadership.
Work in operational areas such as Programs, Café, Front Desk, and Events as needed to maintain guest experience and operational flow.
Communicate guest issues, operational challenges, and safety concerns to the Management Team in a timely manner.
Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.
Model service excellence and mentor Team Members in customer engagement.
Enforce safety policies and complete incident reports when necessary.
Ensure opening, closing, and shift procedures are carried out consistently and accurately.
Maintain park cleanliness and operational readiness throughout the shift.
Lead front-desk performance and membership sales, coach team members on conversions, and support guest satisfaction.
Oversee birthday parties, group events, and corporate outings, including scheduling, staffing, upselling, and execution from booking through completion.
Manage café inventory and ordering, and maintain health and safety standards in accordance with inspection requirements and guidelines.
Oversee maintenance of equipment and attractions and maintain park cleanliness and safe working condition.
Lead facilities projects that support guest experience and the park’s appearance.
For the Part-time Flex Lead variant, provide weekend service and engagement support and cover breaks and time off for other Leads as needed.