O&O Park Team Lead

Sky Zone • Palm Bay, FL

6d • Onsite

About The Position

The Team Lead is a hands-on, early-leadership role designed for high-potential individuals who are ready to develop operational and supervisory skills. Team Leads rotate through Sales & Service, Parties & Events, and Food & Beverage/Facilities, taking on responsibility for daily operations and helping ensure a strong guest experience. When the General Manager or Operations Manager is not present, the Team Lead serves as Manager on Duty and helps keep the park operating safely and effectively.

This role provides on-the-floor leadership by coaching and supporting team members, stepping into operational areas as needed, promoting park offerings, addressing guest concerns, and maintaining safety, cleanliness, and operational readiness. The position is part-time, onsite, and reports to the General Manager. The stated compensation is a fixed starting rate of $16 per hour.

Requirements

• Must be at least 18 years of age.
• At least 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
• Prior supervisory or leadership experience.
• Basic proficiency with technology, including point-of-sale systems, Microsoft Office Suite, and Teams, and comfort learning new platforms.
• Availability to work evenings, weekends, and holidays.
• Reliable, self-motivated, organized, and eager to grow into greater responsibility.
• Strong interpersonal and communication skills, including the ability to motivate, coach, and positively influence others.
• Ability to understand how daily operations connect to shift flow, guest experience, safety, and team performance.
• Hands-on, team-first approach and willingness to support others and work where needed.
• Personal ownership, preparedness, follow-through, and ability to lead by example.
• Sound judgment and ability to remain respectful, calm, and coachable in high-pressure situations.
• Ability to move throughout all areas of the park and interact with guests and team members in a high-energy, often loud environment.
• Ability to lift and carry at least 20 pounds as needed, with or without reasonable accommodation.

Nice To Haves

• Background in retail sales, food and beverage, amusement or entertainment, or recreation.

Responsibilities

• Serve as Manager on Duty when the General Manager or Operations Manager is not present, ensuring operational excellence, safety compliance, and team accountability.
• Provide proactive, on-the-floor leadership by coaching, supporting, and delegating to team members across departments.
• Work in operational areas as needed, including Programs, Café, Front Desk, and Events, to maintain guest experience and operational flow.
• Communicate guest issues, operational challenges, and safety concerns to the Management Team in a timely manner.
• Promote memberships and programs by engaging guests and identifying sales opportunities.
• Model service excellence and mentor team members in customer engagement.
• Enforce safety policies and complete incident reports when necessary.
• Ensure opening, closing, and shift procedures are completed consistently and accurately.
• Maintain park cleanliness and operational readiness throughout the shift.
• As Sales & Service Lead, drive front desk performance and membership sales, model Sky Zone's WOW service standards, and coach team members to improve conversions and guest satisfaction.
• As Parties & Events Lead, oversee birthday parties, group events, and corporate outings; manage scheduling, staffing, and upsell opportunities; and ensure a positive experience from booking through event completion.
• As F&B & Facilities Lead, manage café inventory and ordering, maintain health and safety standards, oversee equipment and attraction maintenance and park cleanliness, and lead facilities projects.
• As a Part-time Flex Lead, work primarily on weekends and rotate as needed to cover breaks and time off for other Leads.

Benefits

• Full-time employees are offered medical, dental, and vision coverage and a 401(k) plan with company matching. 401(k) eligibility is subject to age and tenure requirements.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed