O&O Park Team Lead

Sky Zone•Mountlake Terrace, WA

2d•Onsite

About The Position

The Team Lead is a hands-on, early-leadership role that rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities. The role provides operational responsibility, leadership experience, and development toward managing shifts. When the General Manager or Operations Manager is not present, the Team Lead serves as Manager on Duty to help keep the park operating safely and effectively. The Team Lead leads from the floor, supports and coaches team members across departments, and steps into operational areas as needed to maintain guest experience and park operations. Responsibilities include driving membership and program sales, overseeing parties and events, managing café inventory and ordering, maintaining facilities and equipment, enforcing safety standards, and ensuring consistent opening, closing, and shift procedures. The position requires working evenings, weekends, and holidays and operating in a high-energy, often loud park environment. Compensation is $20.00–$21.50, based on qualifications and experience. Full-time employees receive medical, dental, and vision coverage, plus a 401(k) plan with company matching; 401(k) eligibility is subject to age and tenure requirements.

Requirements

Must be at least 18 years old.
At least 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
Prior supervisory or leadership experience.
Basic proficiency with technology, including point-of-sale systems, Microsoft Office Suite, and Teams, and comfort learning new platforms.
Availability to work evenings, weekends, and holidays.
Reliable, self-motivated, organized, and eager to grow into greater responsibility.
Strong interpersonal and communication skills, including the ability to motivate, coach, and positively influence others.
Interest in how daily operations connect to shift flow, guest experience, safety, and team performance.
Hands-on, team-first approach and willingness to jump in where needed and support others.
Personal ownership, preparedness, follow-through, and leadership by example.
Sound judgment and the ability to remain respectful, calm, and coachable under pressure.
Ability to move throughout all areas of the park and interact with guests and team members in a high-energy, often loud environment.
Ability to lift and carry at least 20 pounds as needed, with or without reasonable accommodation.

Nice To Haves

Experience in retail sales, food and beverage, amusement or entertainment, or recreation.

Responsibilities

Serve as Manager on Duty when the General Manager or Operations Manager is not present, ensuring operational excellence, safety compliance, and team accountability.
Provide on-floor leadership by coaching, supporting, and delegating to team members across departments.
Work in operational areas such as Programs, Café, Front Desk, and Events as needed to maintain guest experiences and operational flow.
Communicate guest issues, operational challenges, and safety concerns to the Management Team in a timely manner.
Engage guests, identify sales opportunities, and promote memberships, programs, and other park offerings.
Model service excellence and mentor team members in customer engagement.
Enforce safety policies and complete incident reports when necessary.
Ensure opening, closing, and shift procedures are completed consistently and accurately.
Maintain park cleanliness and operational readiness throughout the shift.
Lead front desk performance and membership sales, model Sky Zone’s “WOW” service standards, and coach team members on conversions and guest satisfaction.
Oversee birthday parties, group events, and corporate outings, including scheduling, staffing, and upsell opportunities, from booking through completion.
Manage café inventory and ordering, and ensure health and safety standards meet inspection requirements and guidelines.
Oversee maintenance and cleanliness of equipment, attractions, and facilities, ensuring they are safe and in good working condition.
Lead facilities projects to improve the guest experience and maintain the park’s appearance.
For the part-time flex lead option where available, work primarily on weekends and rotate as needed to cover other Leads’ breaks and time off.