O&O Park Team Lead

Sky Zone • Florence, SC

9d • Onsite

About The Position

The O&O Park Team Lead is a hands-on, early-leadership role for a dependable, driven individual ready to gain operational responsibility and leadership experience. The Team Lead rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities, and may serve as Manager on Duty when the General Manager or Operations Manager is not present. The role supports the park’s operations, team accountability, safety, and guest experience, while offering an opportunity to grow toward higher levels of responsibility.

The position provides on-the-floor leadership by coaching, supporting, and delegating to team members across departments, stepping into operational areas as needed, and communicating guest issues, operational challenges, and safety concerns to the Management Team. Team Leads support membership and program sales, model service standards, enforce safety policies, complete incident reports when needed, carry out shift procedures, and maintain park cleanliness and readiness.

Rotational assignments may include leading front desk service and sales; overseeing birthday parties, group events, and corporate outings, including staffing, scheduling, and upselling; or managing café inventory and ordering, health and safety standards, equipment and attraction maintenance, cleanliness, and facilities projects. A part-time Flex Lead option is available at some locations, primarily on weekends, to support service and engagement and cover other Leads’ breaks and time off.

The role requires working in a high-energy, often loud park environment, moving throughout the park, interacting with guests and team members, and lifting and carrying at least 20 pounds as needed, with or without reasonable accommodation. The listed compensation range is $13.00–$15.00 per hour, based on qualifications, experience, and performance. Full-time CircusTrix employees are offered medical, dental, and vision coverage and a 401(k) plan with company matching; 401(k) eligibility is subject to age and tenure requirements. CircusTrix and its brands are equal opportunity employers committed to an inclusive environment.

Requirements

• Must be at least 18 years old.
• At least 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
• Prior supervisory or leadership experience.
• Basic proficiency with technology, including point-of-sale systems, Microsoft Office Suite, and Teams, and comfort learning new platforms.
• Availability to work evenings, weekends, and holidays.
• Reliable, self-motivated, organized, and eager to grow into greater responsibility.
• Strong interpersonal and communication skills, including the ability to motivate, coach, and positively influence others.
• Ability to understand how daily operations relate to shift flow, guest experience, safety, and team performance.
• Hands-on, team-first approach and willingness to support others and step in where needed.
• Personal ownership, preparedness, follow-through, and ability to lead by example.
• Sound judgment and ability to remain respectful, calm, and coachable under pressure.
• Ability to move throughout all areas of the park and interact with guests and team members in a high-energy, often loud environment.
• Ability to lift and carry at least 20 pounds as needed, with or without reasonable accommodation.

Nice To Haves

• Experience in retail sales, food and beverage, amusement or entertainment, or recreation.

Responsibilities

• Act as Manager on Duty when the General Manager or Operations Manager is not present, ensuring operational excellence, safety compliance, and team accountability.
• Provide hands-on leadership by coaching, supporting, and delegating to team members across departments.
• Work in operational areas such as Programs, Café, Front Desk, and Events as needed to maintain guest experience and operational flow.
• Communicate guest issues, operational challenges, and safety concerns to the Management Team in a timely manner.
• Engage guests, identify sales opportunities, and promote memberships, programs, and other park offerings.
• Model service excellence and mentor team members in customer engagement.
• Enforce safety policies and complete incident reports when necessary.
• Ensure opening, closing, and shift procedures are completed consistently and accurately.
• Maintain park cleanliness and operational readiness throughout the shift.
• Lead front desk performance and membership sales, model Sky Zone’s WOW service standards, and coach team members to improve conversions and guest satisfaction.
• Oversee birthday parties, group events, and corporate outings, including scheduling, staffing, upselling, and execution from booking through completion.
• Manage café inventory and ordering, maintain applicable health and safety standards, and oversee equipment, attraction, and park cleanliness and maintenance.
• Lead facilities projects that support guest experience and the park’s appearance.
• For the part-time Flex Lead option where available, provide weekend service and engagement support and cover breaks and time off for other Leads.

Benefits

• Medical coverage for eligible full-time employees.
• Dental coverage for eligible full-time employees.
• Vision coverage for eligible full-time employees.
• 401(k) plan with company matching for eligible full-time employees; eligibility is subject to age and tenure requirements.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed