O&O Park Team Lead

Sky Zone • Huntington Beach, CA

8d • Onsite

About The Position

The Team Lead is a hands-on, early-leadership role that develops high-potential team members through rotations in Sales & Service, Parties & Events, and Food & Beverage/Facilities. The role provides on-the-floor leadership, supports daily park operations, and steps in as Manager on Duty when the General Manager or Operations Manager is not present. Team Leads help maintain safety, operational readiness, guest satisfaction, and team accountability while building skills for greater responsibility.

Depending on the rotation, the Team Lead drives front-desk service and membership sales; oversees parties and events from booking through completion, including scheduling, staffing, and upselling; or manages café inventory, health and safety standards, equipment and attraction maintenance, cleanliness, and facilities projects. A Part-time Flex Lead option, which is not available at all locations, works primarily on weekends and provides coverage for other Leads’ breaks and time off.

The position is part-time and onsite. The stated pay is a fixed starting rate of $18.90 per hour. The posting describes medical, dental, vision, and 401(k) with company matching as benefits for full-time employees; it does not state that these benefits apply to this part-time role. The application deadline is November 1, 2026, with applications reviewed on a rolling basis until the position is filled.

Requirements

• Must be at least 18 years old.
• At least 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
• Prior supervisory or leadership experience.
• Basic proficiency with technology, including point-of-sale systems, Microsoft Office Suite, and Teams, and comfort learning new platforms.
• Availability to work evenings, weekends, and holidays.
• Reliable, self-motivated, organized, and eager to grow into greater responsibility.
• Strong interpersonal and communication skills, including the ability to motivate, coach, and positively influence others.
• Ability to understand how daily operations connect to shift flow, guest experience, safety, and team performance.
• Hands-on, team-first approach and willingness to support others and work where needed.
• Personal ownership, preparedness, follow-through, and ability to lead by example.
• Sound judgment and ability to remain respectful, calm, and coachable under pressure.
• Ability to move throughout the park and interact with guests and team members in a high-energy, often loud environment.
• Ability to lift and carry at least 20 pounds as needed, with or without reasonable accommodation.

Nice To Haves

• Experience in retail sales, food and beverage, amusement or entertainment, or recreation.

Responsibilities

• Act as Manager on Duty when the General Manager or Operations Manager is not present, ensuring operational excellence, safety compliance, and team accountability.
• Lead proactively on the floor by coaching, supporting, and delegating to team members across departments.
• Work in operational areas such as Programs, Café, Front Desk, and Events as needed to maintain guest experiences and operational flow.
• Communicate guest issues, operational challenges, and safety concerns to the Management Team in a timely manner.
• Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.
• Model service excellence and mentor team members in customer engagement.
• Enforce safety policies and complete incident reports when necessary.
• Ensure opening, closing, and shift procedures are completed consistently and accurately.
• Maintain park cleanliness and operational readiness throughout the shift.
• In the Sales & Service rotation, drive front-desk performance and membership sales, uphold Sky Zone WOW service standards, and coach team members to improve conversions and guest satisfaction.
• In the Parties & Events rotation, oversee birthday parties, group events, and corporate outings; manage scheduling, staffing, and upselling; and ensure a positive guest experience from booking through event completion.
• In the Food & Beverage/Facilities rotation, manage café inventory and ordering, maintain health and safety standards, oversee equipment and attraction maintenance and park cleanliness, and lead facilities projects.
• For the Part-time Flex Lead option, work primarily on weekends as needed to support service and engagement and cover other Leads’ breaks and time off.

Benefits

• Medical coverage for eligible full-time employees.
• Dental coverage for eligible full-time employees.
• Vision coverage for eligible full-time employees.
• 401(k) plan with company matching for eligible full-time employees; eligibility is based on age and tenure requirements.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed