O&O Park Team Lead

Sky Zone • Huntington Beach, CA

6d • Onsite

About The Position

The Team Lead is a hands-on, early-leadership role that rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities. The role provides operational responsibility, leadership experience, and development toward managing shifts. When senior leaders are not on-site, the Team Lead serves as Manager on Duty (MOD) and helps keep the park operating safely and effectively.

The Team Lead leads from the floor, supports and coaches Team Members, and may work in any operational area to maintain guest experience and smooth operations. The role also includes driving membership and program sales, enforcing safety procedures, maintaining park cleanliness and readiness, and supporting consistent opening, closing, and shift procedures.

The Part-time Flex Lead option, which is not available at all park locations, is primarily available on weekends and rotates as needed to cover breaks and time off for other Leads. The position pays a fixed starting rate of $18.90 per hour. The stated application deadline is 11/1/2026; applications are reviewed on a rolling basis until the position is filled.

Requirements

• Must be at least 18 years old.
• At least 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
• Prior supervisory or leadership experience.
• Basic proficiency with technology, including point-of-sale (POS) systems, Microsoft Office Suite, and Teams, and comfort learning new platforms.
• Availability to work evenings, weekends, and holidays.
• Reliable, self-motivated, organized, and eager to grow into greater responsibility.
• Strong interpersonal and communication skills, including the ability to motivate, coach, and positively influence others.
• Ability to understand how daily operations connect to shift flow, guest experience, safety, and team performance.
• Hands-on, team-first approach and willingness to jump in where needed and support others.
• Personal ownership, preparedness, follow-through, and ability to lead by example.
• Sound judgment and the ability to remain respectful, calm, and coachable in high-pressure moments.
• Ability to move throughout all areas of the park and interact with guests and Team Members in a high-energy, often loud environment.
• Ability to lift and carry at least 20 pounds as needed, with or without reasonable accommodation.

Nice To Haves

• Background in retail sales, food and beverage, amusement or entertainment, or recreation.

Responsibilities

• Act as Manager on Duty when the General Manager or Operations Manager is not present, ensuring operational excellence, safety compliance, and team accountability.
• Coach, support, and delegate to Team Members across departments through proactive on-the-floor leadership.
• Work in operational areas as needed, including Programs, Café, Front Desk, and Events, to maintain guest experience and operational flow.
• Communicate guest issues, operational challenges, and safety concerns to the Management Team in a timely manner.
• Engage guests, identify sales opportunities, and promote memberships, programs, and park offerings.
• Model service excellence and mentor Team Members in customer engagement.
• Enforce safety policies and complete incident reports when necessary.
• Ensure opening, closing, and shift procedures are completed consistently and accurately.
• Maintain park cleanliness and operational readiness throughout the shift.
• Lead front desk performance and membership sales, model Sky Zone's “WOW” service standards, and coach team members to improve conversions and guest satisfaction.
• Oversee birthday parties, group events, and corporate outings; manage scheduling, staffing, and upsell opportunities; and support positive guest experiences from booking through completion.
• Manage café inventory and ordering, maintain health and safety standards in accordance with inspection requirements and guidelines, and oversee the maintenance and cleanliness of equipment and attractions.
• Lead facilities projects to elevate the guest experience and maintain the park's appearance and working condition.
• For the Part-time Flex Lead option, work primarily on weekends and rotate as needed to cover other Leads' breaks and time off.

Benefits

• Full-time employees receive medical, dental, and vision coverage.
• Full-time employees receive a 401k plan with company matching; eligibility is based on age and tenure requirements.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed