O&O Park Team Lead

Sky Zone•Mountlake Terrace, WA

4d•$20 - $22•Onsite

About The Position

The Team Lead is a hands-on, early-leadership role that rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities. The role provides operational responsibility and leadership experience, with the expectation of stepping in as Manager on Duty when the General Manager or Operations Manager is not present. The Team Lead supports daily park operations, team accountability, safety compliance, and memorable guest experiences.

Requirements

Be at least 18 years of age.
Have at least 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
Have prior supervisory or leadership experience.
Demonstrate basic technology proficiency, including point-of-sale systems and tools such as Microsoft Office Suite and Teams, and be comfortable learning new platforms.
Be available to work evenings, weekends, and holidays.
Have strong interpersonal and communication skills and the ability to motivate, coach, and positively influence others.
Be reliable, self-motivated, organized, and eager to grow into greater responsibility.
Have a hands-on, team-first mindset and be willing to support others and jump in where needed.
Show personal ownership, preparedness, follow-through, and leadership by example.
Use sound judgment and remain respectful, calm, and coachable in high-pressure situations.
Be able to move throughout all areas of the park and interact with guests and Team Members in a high-energy, often loud environment.
Be able to lift and carry at least 20 pounds as needed, with or without reasonable accommodation.

Nice To Haves

Experience in retail sales, food and beverage, amusement or entertainment, or recreation.

Responsibilities

Serve as Manager on Duty when the General Manager or Operations Manager is not present, maintaining operational excellence, safety compliance, and team accountability.
Provide on-floor leadership by coaching, supporting, and delegating to Team Members across departments.
Work in operational areas as needed, including Programs, Café, Front Desk, and Events, to maintain guest experience and operational flow.
Communicate guest issues, operational challenges, and safety concerns to the Management Team in a timely manner.
Drive membership and program sales by engaging guests and promoting park offerings.
Model service excellence and mentor Team Members in customer engagement.
Enforce safety policies and complete incident reports when necessary.
Ensure opening, closing, and shift procedures are completed consistently and accurately.
Maintain park cleanliness and operational readiness throughout the shift.
Lead front desk performance and membership sales, model Sky Zone's WOW service standards, and coach team members to improve conversions and guest satisfaction.
Oversee birthday parties, group events, and corporate outings; manage scheduling, staffing, and upsell opportunities; and ensure a positive experience from booking through event completion.
Manage café inventory and ordering, maintain health and safety standards, oversee equipment and attraction maintenance and park cleanliness, and lead facilities projects.
For the Part-time Flex Lead assignment, work primarily on weekends and rotate as needed to cover breaks and time off for other Leads.