O&O Park Team Lead

Sky Zone•Birmingham, AL

10d•$16•Onsite

About The Position

The Team Lead is a hands-on, early-leadership role intended for dependable, motivated individuals who are ready to develop leadership skills and take responsibility for park operations. The role rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities, providing practical experience across key operational areas. When senior leaders are not on-site, the Team Lead serves as Manager on Duty (MOD), helping ensure the park operates safely and effectively. Team Leads provide on-the-floor leadership, support and coach team members, help deliver excellent guest experiences, promote memberships and programs, and respond to operational or safety concerns. Depending on the rotation, responsibilities may include leading front desk service and sales, coordinating parties and events, managing café inventory and ordering, maintaining health and safety standards, and overseeing park cleanliness, equipment, attractions, and facilities projects. The role requires working evenings, weekends, and holidays, and involves moving throughout a high-energy, often loud park environment and lifting and carrying at least 20 pounds as needed, with or without reasonable accommodation.

Requirements

At least 18 years of age.
At least 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
Prior supervisory or leadership experience.
Basic proficiency with technology, including point-of-sale systems and tools such as Microsoft Office Suite and Teams, and comfort learning new platforms.
Availability to work evenings, weekends, and holidays.
Reliable, self-motivated, organized, and eager to grow into greater responsibility.
Strong interpersonal and communication skills, including the ability to motivate, coach, and positively influence others.
Ability to understand how daily operations connect to shift flow, guest experience, safety, and team performance.
Hands-on, team-first approach and willingness to support others wherever needed.
Personal ownership, preparedness, follow-through, and ability to lead by example.
Sound judgment and the ability to remain respectful, calm, and coachable in high-pressure situations.
Ability to move throughout all areas of the park and interact with guests and team members in a high-energy, often loud environment.
Ability to lift and carry a minimum of 20 pounds as needed, with or without reasonable accommodation.

Nice To Haves

Background in retail sales, food and beverage, amusement or entertainment, or recreation.

Responsibilities

Act as Manager on Duty when the General Manager or Operations Manager is not present, ensuring operational excellence, safety compliance, and team accountability.
Provide on-the-floor leadership by coaching, supporting, and delegating to team members across departments.
Work in operational areas as needed, including Programs, Café, Front Desk, and Events, to maintain guest experience and operational flow.
Communicate guest issues, operational challenges, and safety concerns to the Management Team in a timely manner.
Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.
Model service excellence and mentor team members in customer engagement.
Enforce safety policies and complete incident reports when necessary.
Ensure opening, closing, and shift procedures are completed consistently and accurately.
Maintain park cleanliness and operational readiness throughout the shift.
As Sales & Service Lead, drive front desk performance and membership sales, uphold Sky Zone's WOW service standards, and coach team members to improve conversions and guest satisfaction.
As Parties & Events Lead, oversee birthday parties, group events, and corporate outings; manage scheduling, staffing, and upselling; and support the guest experience from booking through event completion.
As F&B & Facilities Lead, manage café inventory and ordering, maintain health and safety standards, oversee equipment, attractions, and park cleanliness, and lead facilities projects.
For the Part-time Flex Lead option where available, work primarily on weekends and rotate as needed to cover breaks and time off for other Leads.