O&O Park Team Lead

Sky Zone•Birmingham, AL

8d•Onsite

About The Position

The Team Lead is a hands-on, early-leadership role for a dependable, driven individual ready to develop operational and leadership skills. The role rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities, with responsibility for supporting daily operations and leading shifts. When the General Manager or Operations Manager is not present, the Team Lead serves as Manager on Duty, helping maintain safety, accountability, and smooth park operations. The Team Lead leads from the floor, coaches and supports team members, and steps into operational areas as needed to maintain a strong guest experience. The role also supports sales, event execution, café inventory, facility upkeep, cleanliness, and compliance with safety and health requirements. A Part-time Flex Lead option is available at some locations, primarily for weekend coverage and to cover breaks or time off for other Leads. The position requires availability for evenings, weekends, and holidays, the ability to work in a high-energy and often loud environment, and the ability to lift and carry at least 20 pounds as needed, with or without reasonable accommodation. Compensation is up to $16 per hour based on qualifications. Full-time employees are offered medical, dental, and vision coverage and a 401(k) plan with company matching; 401(k) eligibility depends on age and tenure requirements.

Requirements

Be at least 18 years old.
Have a minimum of 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
Have prior supervisory or leadership experience.
Demonstrate basic technology proficiency, including point-of-sale systems and tools such as Microsoft Office Suite and Teams, and be comfortable learning new platforms.
Be available to work evenings, weekends, and holidays.
Demonstrate reliability, self-motivation, organization, and eagerness to grow into greater responsibility.
Have strong interpersonal and communication skills and the ability to motivate, coach, and positively influence others.
Show curiosity about how daily operations connect to shift flow, guest experience, safety, and team performance.
Bring a hands-on, team-first mindset and willingness to help where needed.
Demonstrate personal ownership, preparedness, follow-through, and leadership by example.
Use sound judgment and remain respectful, calm, and coachable in high-pressure situations.
Be able to move throughout all areas of the park and interact with guests and team members in a high-energy, often loud environment.
Be able to lift and carry at least 20 pounds as needed, with or without reasonable accommodation.

Nice To Haves

Background in retail sales, food and beverage, amusement or entertainment, or recreation.

Responsibilities

Serve as Manager on Duty when the General Manager or Operations Manager is not present, ensuring operational excellence, safety compliance, and team accountability.
Provide on-the-floor leadership by coaching, supporting, and delegating to team members across departments.
Work in operational areas such as Programs, Café, Front Desk, and Events as needed to maintain guest experience and operational flow.
Communicate guest issues, operational challenges, and safety concerns to the Management Team in a timely manner.
Engage guests, identify sales opportunities, and promote memberships, programs, and other park offerings.
Model service excellence and mentor team members in customer engagement.
Enforce safety policies and complete incident reports when necessary.
Ensure opening, closing, and shift procedures are followed consistently and accurately.
Maintain park cleanliness and operational readiness throughout the shift.
Lead front desk performance and membership sales, coach team members on conversions, and deliver Sky Zone service standards.
Oversee birthday parties, group events, and corporate outings, including scheduling, staffing, upselling, and execution from booking through completion.
Manage café inventory and ordering, and maintain health and safety standards in accordance with inspection requirements and guidelines.
Oversee maintenance and cleanliness of equipment, attractions, and the park; ensure facilities are safe and in good working condition.
Lead facilities projects that improve the guest experience and maintain the park’s appearance.
For the Part-time Flex Lead option, work primarily weekends and rotate as needed to cover breaks and time off for other Leads.