O&O Park Team Lead

Sky Zone•Vestal, NY

3d•Onsite

About The Position

The O&O Park Team Lead is a hands-on, early-leadership role for someone ready to build operational and supervisory skills while rotating through Sales & Service, Parties & Events, and Food & Beverage/Facilities. The Team Lead provides on-the-floor leadership, supports team members across departments, and may serve as Manager on Duty when the General Manager or Operations Manager is not present. The role helps keep the park operating safely and smoothly while delivering excellent guest experiences and promoting memberships and programs. The position includes leading front desk service and sales, overseeing parties and events, and managing café inventory and facility readiness. The Team Lead coaches and supports team members, responds to guest and operational issues, enforces safety policies, completes incident reports when needed, and ensures opening, closing, and shift procedures are followed. The role also requires working evenings, weekends, and holidays, moving throughout a high-energy park environment, and lifting and carrying at least 20 pounds as needed. Compensation is $19, plus bonus, based on qualifications, experience, and performance. Full-time employees are offered medical, dental, and vision coverage and a 401(k) plan with company matching, subject to eligibility requirements. A part-time Flex Lead option is noted as unavailable at some park locations.

Requirements

Must be at least 18 years old.
At least 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
Prior supervisory or leadership experience.
Basic proficiency with technology, including point-of-sale systems, Microsoft Office Suite, and Teams, and willingness to learn new platforms.
Availability to work evenings, weekends, and holidays.
Reliable, self-motivated, organized, and eager to grow into greater responsibility.
Strong interpersonal and communication skills, with the ability to motivate, coach, and positively influence others.
Interest in how daily operations connect to shift flow, guest experience, safety, and team performance.
Hands-on, team-first approach and willingness to support others and step in where needed.
Personal ownership, preparedness, follow-through, and ability to lead by example.
Sound judgment and ability to remain respectful, calm, and coachable under pressure.
Ability to move throughout all areas of the park and interact with guests and team members in a high-energy, often loud environment.
Ability to lift and carry at least 20 pounds as needed, with or without reasonable accommodation.

Nice To Haves

Experience in retail sales, food and beverage, amusement or entertainment, or recreation.

Responsibilities

Act as Manager on Duty when the General Manager or Operations Manager is absent, maintaining operational excellence, safety compliance, and team accountability.
Coach, support, and delegate to team members across departments through proactive, on-the-floor leadership.
Work in operational areas as needed, including Programs, Café, Front Desk, and Events, to support guest experience and operational flow.
Communicate guest issues, operational challenges, and safety concerns to the Management Team in a timely manner.
Promote memberships and programs by engaging guests and identifying sales opportunities.
Model service excellence and mentor team members in guest engagement.
Enforce safety policies and complete incident reports when necessary.
Ensure opening, closing, and shift procedures are carried out consistently and accurately.
Maintain park cleanliness and operational readiness throughout the shift.
Lead front desk performance and membership sales, coach team members on conversions, and uphold Sky Zone’s “WOW” service standards.
Oversee birthday parties, group events, and corporate outings, including scheduling, staffing, and upsell opportunities, from booking through completion.
Manage café inventory and ordering, and maintain health and safety standards in accordance with inspection requirements and guidelines.
Oversee maintenance and cleanliness of equipment and attractions, ensuring they are safe and in good working condition.
Lead facilities projects that improve the guest experience and maintain the park’s appearance.
For the part-time Flex Lead option, primarily work weekends and rotate as needed to cover other Leads’ breaks and time off.