O&O Park Team Lead

Sky Zone•Aurora, CO

4d•Onsite

About The Position

The O&O Park Team Lead is a hands-on, early-leadership role for a dependable, driven individual ready to develop operational and leadership skills. The Team Lead rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities, taking responsibility for day-to-day operations and learning to run shifts. When senior leaders are not on-site, the Team Lead serves as Manager on Duty (MOD), helping ensure the park operates safely and effectively. The role provides on-the-floor leadership, supports and coaches team members, helps deliver excellent guest experiences, promotes memberships and programs, and maintains safety, cleanliness, and operational readiness. Department-specific responsibilities include leading front-desk service and membership sales; overseeing parties and events, including scheduling and staffing; and managing café inventory, facilities, equipment, attractions, and cleanliness. A part-time Flex Lead arrangement is noted as unavailable at some park locations and is primarily weekend-based, rotating as needed to cover other Leads’ breaks and time off.

Requirements

Must be at least 18 years old.
At least 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
Prior supervisory or leadership experience.
Basic proficiency with technology, including point-of-sale systems, Microsoft Office Suite, and Teams, and comfort learning new platforms.
Availability to work evenings, weekends, and holidays.
Reliable, self-motivated, organized, and eager to take on greater responsibility.
Strong interpersonal and communication skills, with the ability to motivate, coach, and positively influence others.
Ability to understand how daily operations connect to shift flow, guest experience, safety, and team performance.
Hands-on, team-first approach and willingness to support others where needed.
Personal ownership, preparedness, follow-through, and ability to lead by example.
Sound judgment and the ability to remain respectful, calm, and coachable under pressure.
Ability to move throughout all areas of the park and interact with guests and team members in a high-energy, often loud environment.
Ability to lift and carry at least 20 pounds as needed, with or without reasonable accommodation.

Nice To Haves

Experience in retail sales, food and beverage, amusement or entertainment, or recreation.

Responsibilities

Act as Manager on Duty when the General Manager or Operations Manager is not present, ensuring operational excellence, safety compliance, and team accountability.
Provide on-the-floor leadership by coaching, supporting, and delegating to team members across departments.
Work in operational areas such as Programs, Café, Front Desk, and Events as needed to maintain guest experience and operational flow.
Communicate guest issues, operational challenges, and safety concerns to the Management Team in a timely manner.
Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.
Model service excellence and mentor team members in customer engagement.
Enforce safety policies and complete incident reports when necessary.
Ensure opening, closing, and shift procedures are completed consistently and accurately.
Maintain park cleanliness and operational readiness throughout the shift.
Lead front-desk performance and membership sales, and coach team members to improve conversions and guest satisfaction.
Oversee birthday parties, group events, and corporate outings, including scheduling, staffing, and upsell opportunities.
Manage café inventory and ordering, and ensure health and safety standards meet inspection requirements and guidelines.
Oversee maintenance of equipment and attractions and maintain park cleanliness and safe working condition.
Lead facilities projects to improve the guest experience and maintain the park’s appearance.
For the part-time Flex Lead arrangement, help drive service and engagement primarily on weekends and rotate as needed to cover other Leads’ breaks and time off.