O&O Park Team Lead

Sky Zone•Saddle River, NJ

13d•$18 - $19•Onsite

About The Position

The Team Lead is a hands-on, early-leadership role that rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities. The role provides practical responsibility and leadership experience, including serving as Manager on Duty when the General Manager or Operations Manager is not present. Team Leads support daily operations, team accountability, safety compliance, and a positive guest experience, while developing skills for future leadership roles. This position leads from the floor, coaches and supports Team Members across departments, and steps into operational areas as needed to maintain service and park operations. Depending on the rotation, the Team Lead drives front desk service and membership sales; oversees parties and events, staffing, scheduling, and upselling; or manages café inventory, health and safety standards, equipment, attractions, cleanliness, and facilities projects. A part-time Flex Lead option is available at some park locations, primarily on weekends, to support service and cover breaks or time off for other Leads. Compensation is $18.00–$19.00 per hour, based on qualifications and experience. Full-time employees are offered medical, dental, and vision coverage and a 401(k) plan with company matching; 401(k) eligibility is subject to age and tenure requirements. The application deadline is January 5, 2026, with applications reviewed on a rolling basis until the position is filled.

Requirements

Must be at least 18 years old.
At least 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
Prior supervisory or leadership experience.
Basic proficiency with technology, including point-of-sale systems and tools such as Microsoft Office Suite and Teams, and comfort learning new platforms.
Availability to work evenings, weekends, and holidays.
Reliable, self-motivated, organized, and eager to take on greater responsibility.
Strong interpersonal and communication skills, including the ability to motivate, coach, and positively influence others.
Interest in how daily operations connect to shift flow, guest experience, safety, and team performance.
Hands-on, team-first approach and willingness to step in and support others as needed.
Personal ownership, preparedness, follow-through, and ability to lead by example.
Sound judgment and ability to remain respectful, calm, and coachable in high-pressure situations.
Ability to move throughout all areas of the park, interact with guests and Team Members in a high-energy, often loud environment, and lift and carry at least 20 pounds as needed, with or without reasonable accommodation.

Nice To Haves

Experience in retail sales, food and beverage, amusement or entertainment, or recreation.

Responsibilities

Serve as Manager on Duty when the General Manager or Operations Manager is not present, ensuring operational excellence, safety compliance, and team accountability.
Coach, support, and delegate to Team Members across departments through proactive, on-the-floor leadership.
Work in operational areas such as Programs, Café, Front Desk, and Events as needed to maintain guest experience and operational flow.
Communicate guest issues, operational challenges, and safety concerns to the Management Team in a timely manner.
Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.
Model service excellence and mentor Team Members in customer engagement.
Enforce safety policies and complete incident reports when necessary.
Ensure opening, closing, and shift procedures are performed consistently and accurately.
Maintain park cleanliness and operational readiness throughout the shift.
Lead front desk performance and membership sales, model Sky Zone’s WOW service standards, and coach Team Members to improve conversions and guest satisfaction.
Oversee birthday parties, group events, and corporate outings, including scheduling, staffing, upselling, and execution from booking through completion.
Manage café inventory and ordering, and maintain health and safety standards in line with inspection requirements and guidelines.
Oversee the maintenance, safety, cleanliness, and working condition of equipment and attractions.
Lead facilities projects to improve the guest experience and maintain the park’s appearance.
For the part-time Flex Lead option, work primarily on weekends and rotate as needed to cover breaks and time off for other Leads.