O&O Park Team Lead

Sky Zone•Maple Grove, MN

1d•Onsite

About The Position

The O&O Park Team Lead is a hands-on, early-leadership role at Sky Zone. The Team Lead rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities, building operational and leadership skills while helping run shifts and support the park. When the General Manager or Operations Manager is not present, the Team Lead serves as Manager on Duty, supporting operational excellence, safety compliance, and team accountability. The role provides on-the-floor leadership across departments, supports team members through coaching and delegation, and may step into areas such as Programs, Café, Front Desk, and Events to maintain guest experience and operational flow. The Team Lead also helps drive membership and program sales, enforces safety policies, completes incident reports as needed, and ensures opening, closing, cleanliness, and shift procedures are completed consistently. Depending on the rotation, the Team Lead may lead front desk service and membership sales; oversee parties, events, scheduling, staffing, and upselling; or manage café inventory, health and safety standards, equipment and attraction maintenance, cleanliness, and facilities projects. A Part-time Flex Lead option is available at some locations, primarily on weekends, to support service and cover breaks and time off for other Leads. The position is full-time, onsite, non-exempt, and reports to the General Manager. Compensation is $16.00 per hour, based on qualifications and experience. Full-time employees are offered medical, dental, and vision coverage and a 401(k) plan with company matching, subject to age and tenure eligibility requirements.

Requirements

Must be at least 18 years old.
At least 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
Prior supervisory or leadership experience.
Basic proficiency with technology, including point-of-sale systems, Microsoft Office Suite, and Teams, and comfort learning new platforms.
Availability to work evenings, weekends, and holidays.
Reliable, self-motivated, organized, and eager to grow into greater responsibility.
Strong interpersonal and communication skills, including the ability to motivate, coach, and positively influence others.
A hands-on, team-first approach and willingness to support others and step in where needed.
Personal ownership, preparedness, follow-through, and the ability to lead by example.
Sound judgment and the ability to remain respectful, calm, and coachable in high-pressure situations.
Ability to move throughout all areas of the park and interact with guests and Team Members in a high-energy, often loud environment.
Ability to lift and carry at least 20 pounds as needed, with or without reasonable accommodation.

Nice To Haves

Experience in retail sales, food and beverage, amusement or entertainment, or recreation.

Responsibilities

Serve as Manager on Duty when the General Manager or Operations Manager is not present, ensuring operational excellence, safety compliance, and team accountability.
Provide proactive, on-the-floor leadership by coaching, supporting, and delegating to Team Members across departments.
Step into operational areas such as Programs, Café, Front Desk, and Events as needed to maintain guest experiences and operational flow.
Communicate guest issues, operational challenges, and safety concerns to the Management Team in a timely manner.
Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.
Model service excellence and mentor Team Members in customer engagement.
Enforce safety policies and complete incident reports when necessary.
Ensure opening, closing, and shift procedures are completed consistently and accurately.
Maintain park cleanliness and operational readiness throughout the shift.
Lead front desk performance and membership sales, model Sky Zone's WOW service standards, and coach Team Members to improve conversions and guest satisfaction.
Oversee birthday parties, group events, and corporate outings, including scheduling, staffing, upselling, and consistent execution from booking through completion.
Manage café inventory and ordering, maintain health and safety standards, and oversee the maintenance and cleanliness of equipment, attractions, and the park.
Lead facilities projects to improve the guest experience and maintain the park's appearance.
For the Part-time Flex Lead option, work primarily on weekends and rotate as needed to cover breaks and other Leads' time off.