O&O Park Team Lead

Sky Zone • Augusta, GA

1d • Onsite

About The Position

The Team Lead is a hands-on, early-leadership role for a dependable, driven individual ready to develop operational and leadership skills. The role rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities, providing responsibility and experience running shifts. When senior leaders are not on-site, the Team Lead serves as Manager on Duty (MOD) and helps ensure the park continues to operate safely and effectively.

The Team Lead provides on-the-floor leadership, supports and coaches team members, and steps into operational areas as needed to maintain guest service and operational flow. Depending on the leadership rotation, the role may focus on front desk and membership sales, party and event execution, or café inventory, facilities, and equipment readiness. The position is part-time and onsite at Sky Zone Augusta.

Requirements

• Must be at least 18 years old.
• At least 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
• Prior supervisory or leadership experience.
• Basic proficiency with technology, including point-of-sale systems, Microsoft Office Suite, and Teams, and comfort learning new platforms.
• Availability to work evenings, weekends, and holidays.
• Reliable, self-motivated, organized, and eager to take on greater responsibility.
• Strong interpersonal and communication skills, including the ability to motivate, coach, and positively influence others.
• Ability to understand how daily operations relate to shift flow, guest experience, safety, and team performance.
• Hands-on, team-first approach and willingness to help wherever needed.
• Personal ownership, preparedness, follow-through, and ability to lead by example.
• Sound judgment and ability to remain respectful, calm, and coachable under pressure.
• Ability to move throughout all areas of the park and interact with guests and team members in a high-energy, often loud environment.
• Ability to lift and carry at least 20 pounds as needed, with or without reasonable accommodation.

Nice To Haves

• Experience in retail sales, food and beverage, amusement or entertainment, or recreation.

Responsibilities

• Serve as Manager on Duty when the General Manager or Operations Manager is not present, ensuring operational excellence, safety compliance, and team accountability.
• Coach, support, and delegate to team members across departments through proactive, on-the-floor leadership.
• Work in operational areas such as Programs, Café, Front Desk, and Events as needed to maintain guest experiences and operational flow.
• Communicate guest issues, operational challenges, and safety concerns to the Management Team in a timely manner.
• Engage guests, identify sales opportunities, and promote memberships and park programs.
• Model service excellence and mentor team members in customer engagement.
• Enforce safety policies and complete incident reports when necessary.
• Ensure opening, closing, and shift procedures are completed consistently and accurately.
• Maintain park cleanliness and operational readiness throughout the shift.
• Lead front desk performance and membership sales, model Sky Zone’s WOW service standards, and coach team members to improve conversions and guest satisfaction.
• Oversee birthday parties, group events, and corporate outings, including scheduling, staffing, upselling, and delivery from booking through completion.
• Manage café inventory and ordering, maintain health and safety standards, and oversee equipment, attractions, cleanliness, and facilities projects.
• For the Part-time Flex Lead assignment, work primarily on weekends as needed to support service and engagement and cover other Leads’ breaks and time off.

Benefits

• Medical coverage (for eligible full-time employees).
• Dental coverage (for eligible full-time employees).
• Vision coverage (for eligible full-time employees).
• 401(k) plan with company matching (for eligible full-time employees; eligibility depends on age and tenure).
• Bonus opportunity.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed