O&O Park Team Lead

Sky Zone • Savannah, GA

1d • Onsite

About The Position

The O&O Park Team Lead is a hands-on, early-leadership role that rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities. The role builds operational and leadership experience by supporting teams on the floor, helping deliver excellent guest experiences, and keeping park operations running smoothly. When the General Manager or Operations Manager is not present, the Team Lead serves as Manager on Duty and is responsible for operational excellence, safety compliance, and team accountability.

Team Leads may lead front-desk service and membership sales, oversee parties and events, or manage café inventory, facilities, cleanliness, and equipment readiness. The role requires availability for evenings, weekends, and holidays, and may involve working throughout a high-energy, often loud park environment and lifting or carrying at least 20 pounds as needed. Compensation is $15 per hour, plus bonus, based on qualifications, experience, and performance.

Requirements

• At least 18 years of age.
• At least 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
• Prior supervisory or leadership experience.
• Basic proficiency with technology, including point-of-sale systems, Microsoft Office Suite, and Teams, and comfort learning new platforms.
• Availability to work evenings, weekends, and holidays.
• Reliable, self-motivated, organized, and eager to take on greater responsibility.
• Strong interpersonal and communication skills, including the ability to motivate, coach, and positively influence others.
• A hands-on, team-first approach and willingness to support others and step in where needed.
• Personal ownership, preparedness, follow-through, and the ability to lead by example.
• Sound judgment and the ability to remain respectful, calm, and coachable in high-pressure situations.
• Ability to move throughout all areas of the park and interact with guests and team members in a high-energy, often loud environment.
• Ability to lift and carry at least 20 pounds as needed, with or without reasonable accommodation.

Nice To Haves

• Background in retail sales, food and beverage, amusement or entertainment, or recreation.

Responsibilities

• Act as Manager on Duty when the General Manager or Operations Manager is not present, ensuring operational excellence, safety compliance, and team accountability.
• Provide on-the-floor leadership by coaching, supporting, and delegating to team members across departments.
• Work in operational areas as needed, including Programs, Café, Front Desk, and Events, to maintain guest experiences and operational flow.
• Communicate guest issues, operational challenges, and safety concerns to the Management Team in a timely manner.
• Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.
• Model excellent guest service and mentor team members in customer engagement.
• Enforce safety policies and complete incident reports when necessary.
• Ensure opening, closing, and shift procedures are completed consistently and accurately.
• Maintain park cleanliness and operational readiness throughout the shift.
• Lead front-desk performance and membership sales, uphold Sky Zone's WOW service standards, and coach team members to improve conversions and guest satisfaction.
• Oversee birthday parties, group events, and corporate outings; manage scheduling, staffing, and upsell opportunities; and support a positive guest experience from booking through event completion.
• Manage café inventory and ordering, and maintain health and safety standards in accordance with inspection requirements and guidelines.
• Oversee maintenance of equipment and attractions and maintain cleanliness so the park is safe, clean, and in good working condition.
• Lead facilities projects to improve the guest experience and maintain the park's appearance.
• For the Part-time Flex Lead assignment, provide primarily weekend coverage, rotate as needed, and cover other Leads' breaks and time off.

Benefits

• Medical coverage for eligible full-time employees.
• Dental coverage for eligible full-time employees.
• Vision coverage for eligible full-time employees.
• 401(k) plan with company matching for eligible full-time employees; eligibility is subject to age and tenure requirements.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed