O&O Park Team Lead

Sky Zone • Vallejo, CA

1d • Onsite

About The Position

The Team Lead is a hands-on, early-leadership role that rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities. The position builds operational and leadership experience while helping deliver safe, memorable guest experiences. Team Leads provide on-the-floor support, coach and delegate to team members, and may act as Manager on Duty when the General Manager or Operations Manager is not present.

Responsibilities span guest service and sales, park safety and readiness, shift execution, event operations, café inventory, and facilities oversight. Depending on the rotation, the Team Lead may drive membership sales, oversee parties and group events, manage café inventory and ordering, or coordinate equipment, attraction, and facility upkeep. A part-time Flex Lead option is available at some locations, primarily for weekend coverage and covering other Leads’ breaks and time off.

The role requires availability for evenings, weekends, and holidays, the ability to work throughout a high-energy and often loud park environment, and the ability to lift and carry at least 20 pounds as needed, with or without reasonable accommodation. Compensation is $20 per hour based on qualifications, experience, and performance. Full-time employees receive medical, dental, and vision coverage and a 401(k) plan with company matching; 401(k) eligibility depends on age and tenure requirements.

Requirements

• Must be at least 18 years old.
• At least 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
• Prior supervisory or leadership experience.
• Basic proficiency with technology, including point-of-sale systems and Microsoft Office Suite and Teams, and comfort learning new platforms.
• Availability to work evenings, weekends, and holidays.
• Reliable, self-motivated, organized, and eager to grow into greater responsibility.
• Strong interpersonal and communication skills, including the ability to motivate, coach, and positively influence others.
• Ability to understand how daily operations connect to shift flow, guest experience, safety, and team performance.
• Hands-on, team-first approach and willingness to support others and work where needed.
• Personal ownership, preparedness, follow-through, and willingness to lead by example.
• Sound judgment and ability to remain respectful, calm, and coachable under pressure.
• Ability to move throughout all areas of the park and interact with guests and team members in a high-energy, often loud environment.
• Ability to lift and carry at least 20 pounds as needed, with or without reasonable accommodation.

Nice To Haves

• Background in retail sales, food and beverage, amusement or entertainment, or recreation.

Responsibilities

• Act as Manager on Duty when the General Manager or Operations Manager is not present, ensuring operational excellence, safety compliance, and team accountability.
• Provide on-floor leadership by coaching, supporting, and delegating to team members across departments.
• Work in operational areas as needed, including programs, café, front desk, and events, to maintain guest experience and operational flow.
• Communicate guest issues, operational challenges, and safety concerns to the Management Team in a timely manner.
• Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.
• Model service excellence and mentor team members in guest interactions and customer engagement.
• Enforce safety policies and complete incident reports when necessary.
• Ensure opening, closing, and shift procedures are completed consistently and accurately.
• Maintain park cleanliness and operational readiness throughout the shift.
• As Sales & Service Lead, drive front desk performance and membership sales, model Sky Zone’s WOW service standards, and coach team members to improve conversions and guest satisfaction.
• As Parties & Events Lead, oversee birthday parties, group events, and corporate outings; manage scheduling, staffing, and upsell opportunities; and ensure a positive experience from booking through event completion.
• As F&B & Facilities Lead, manage café inventory and ordering, maintain health and safety standards, oversee equipment and attraction maintenance and park cleanliness, and lead facilities projects.
• As a Part-time Flex Lead where available, work primarily on weekends to support service and engagement and rotate as needed to cover breaks and time off for other Leads.

Benefits

• Medical coverage for full-time employees.
• Dental coverage for full-time employees.
• Vision coverage for full-time employees.
• 401(k) plan with company matching for full-time employees; eligibility is based on age and tenure requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed