Lead Guest Services Team Member
About The Position
The Lead Guest Services Team Member processes merchandise and fuel transactions and leads a shift of one to two cashiers. The role includes completing end-of-shift reports and closeout procedures, following guidelines for sales of restricted merchandise, maintaining a clean and organized work area, and using suggested selling methods to promote products. The position also supports quality guest service by addressing complaints and issues, resolving team member conflicts, and communicating matters to management. The Lead Guest Services Team Member determines break schedules and team member placement during the shift, assists with other travel center functions such as deli upkeep, cleaning showers and restrooms, stocking, and making coffee, and models behaviors that support the company’s common purpose. The role ensures activities comply with applicable rules, regulations, policies, and procedures, and includes other duties as assigned.
Responsibilities
- Lead a shift of one to two cashiers processing cash, credit, and debit transactions.
- Complete end-of-shift reports and closeout procedures.
- Follow company and local guidelines for selling restricted merchandise, including alcohol and tobacco.
- Maintain an organized and clean work area.
- Use suggested selling methods to promote and sell products.
- Ensure quality service is delivered to every guest.
- Handle guest complaints and issues according to company processes and guidelines; resolve team member conflict; and communicate issues to management.
- Determine break schedules and team member placement during the shift.
- Assist with other travel center functions, including maintaining the deli, cleaning showers and restrooms, stocking, and making coffee.
- Model behaviors that support the company’s common purpose and ensure guests and team members are supported at the highest level.
- Ensure activities comply with rules, regulations, policies, and procedures.
- Complete other duties as assigned.
Benefits
- Fuel discount
- Nation-wide medical plan
- Dental and vision coverage
- 401(k)
- Flexible spending accounts
- Adoption assistance
- Tuition reimbursement
- Flexible schedule
- Weekly pay
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
