Team Lead-109010
Extended Stay America•Novi, MI
About The Position
The Team Lead assists the General Manager with day-to-day hotel operations to support optimum performance, continual improvement in key performance indicators, and guest satisfaction. The role resolves guest and associate issues, helps develop efficiency and profitability across property management, and assumes the General Manager’s responsibilities when required. The Team Lead also helps ensure safety and security procedures are in place in accordance with company guidelines and standards.
Requirements
- Prior hotel experience is required.
- High school diploma or GED, one to three months of related experience and/or training, or an equivalent combination of education and experience.
- Solid English reading, writing, and verbal communication skills to communicate effectively with guests, associates, and outside vendors.
- Ability to operate property management system technology.
- Ability to perform basic arithmetic with whole numbers, common fractions, and decimals.
- Ability to understand and carry out detailed written or oral instructions using common sense.
Nice To Haves
- Previous supervisory experience is desired.
Responsibilities
- Demonstrate and promote a commitment to providing guests with the best possible experience.
- Assist the General Manager in driving company initiatives to increase revenue, lower costs, and improve guest and associate satisfaction.
- Assist in training associates on brand standards and job performance expectations.
- Uphold and enforce company standards and policy compliance, including prompt reporting of safety and security issues.
- Assist in monitoring in-house guest balances and issuing refund checks.
- Help monitor monthly supplies and equipment inventory, and ensure day-to-day purchases remain within budget and use approved vendors.
- Help maximize revenue and flow-through to GOP to meet or exceed budgeted EBITDA.
- Serve as the first point of contact for guest service issues, resolving them or escalating them to the General Manager as needed.
- Treat guests and associates with professionalism, respect, and kindness, and promote the guest satisfaction objective among hourly associates.
- Assist with sales activities to increase occupancy, enter Quality SOAR leads weekly, seek potential local business, and make sales calls and other telemarketing calls.
- Provide relief or backup coverage as needed, including front desk and housekeeping duties.
- Inspect guest rooms.
- Help monitor social media websites and ensure responses are timely and appropriate.
- Assist with database checks, quick-hit meetings, and guest-ready and visual inspections as needed.
- Oversee and supervise the daily activities of 8 to 15 hourly associates.
- Organize multiple priorities to help ensure daily operations run efficiently.
Benefits
- Weekly pay
- Competitive wages
- Great working environment
- Employee recognition programs
- Medical insurance
- Dental insurance
- Vision insurance
- Health care and dependent care flexible spending accounts
- Employer-paid basic life and AD&D insurance
- Employer-paid long-term disability
- Optional employee-paid voluntary benefits, including short-term disability, buy-up long-term disability, supplemental life insurance, and dependent life insurance
- 401(k) savings plan
- Paid time off
- Employee assistance program
- Employee perks program offering discounts to major companies
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
