Retail Part Time Team Lead

Office Depot•Pearland, TX

23d

About The Position

The Retail Team Lead is a part-time role that provides customers with solutions across products, technology, services, furniture, and print offerings. The role builds customer relationships and serves as a trusted advisor by using training and sales tools to assess customer needs and support sales. The Team Lead contributes to a customer-centric environment and positive store culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The Retail Team Lead supports sales and customer satisfaction, store visual and merchandising standards, and freight and logistics activities. The position is also a part-time Key Carrier role and may include Leader on Duty functions. External Key Carrier duties include scheduled opening and closing shifts, with responsibility for building and associate safety and security when management is absent. Essential functions may require consent to periodic comprehensive third-party background checks. The role requires a high school diploma or equivalent as preferred, 1–3 years of related experience (sales and/or customer service preferred), basic computer skills, and the ability to use job-related technology and POS systems. Attention to detail and, ideally, Print Services experience are also noted. The position requires advanced selling skills, customer focus, effective communication, interpersonal skills, adaptability, integrity, accountability, sound decision-making, and a drive for results and continued learning.

Requirements

High school diploma or equivalent preferred.
1–3 years of related experience; sales and/or customer service experience preferred.
Basic computer skills and ability to use job-related technology and POS systems.
Attention to detail.
Advanced selling skills and strong customer focus.
Excellent verbal and written communication and strong interpersonal skills.
Positive, engaging, and adaptable in a changing environment.
Demonstrated integrity, accountability, and trust.
Action-oriented approach, drive for results, sound decision-making, and patience.
Desire to continually build product and selling knowledge.
Ability to perform External Key Carrier responsibilities, including scheduled opening and closing shifts.
May be required to consent to periodic comprehensive background checks conducted by a third party.

Nice To Haves

Experience in Print Services.

Responsibilities

Support efficient Print Services operations and contribute to overall store sales.
Operate and assist associates with equipment in the Print Services area to support efficient production and accurate, on-time completion of client orders.
Use communication tools to request Print Services assistance and coordinate appropriate service for customers throughout the store.
Process merchandise accurately and efficiently while following procedures, deadlines, and visual merchandising standards.
Identify process improvements and implement plans to reduce waste and inefficiencies.
Partner with associates to maintain loss prevention compliance and support company loss prevention efforts.
Follow company policies, procedures, and practices.
Contribute to sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction initiatives.
Promote positive client satisfaction, including coaching and training associates to enhance the customer experience.
Support community outreach initiatives to encourage client and customer retention.
Develop personal selling skills and product knowledge using sales and service tools to deliver total solutions.
Help maintain store visual and merchandising standards and support freight and logistics activities.
Serve as a part-time Key Carrier and potentially perform Leader on Duty functions.
Help ensure building and associate safety and security when management is absent.
Perform opening and closing responsibilities, including communicating key performance indicators, guiding improvements, activating or deactivating the store alarm, and following opening or closing processes.
May assist with reviewing cash handling, cashier, and merchandise error logs, register voids, tax exemptions, and related cash office audits.
Perform other duties as assigned.