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Personal Banker II- Santa Monica Main

Fifth Third BankSanta Monica, CA
$44,300 - $73,000Onsite

About The Position

The Personal Banker II position at Fifth Third Bank focuses on providing an exceptional customer experience by building and maintaining long-lasting relationships with existing and prospective customers. This role involves helping customers understand and address their financial needs by providing solutions across their lifecycle, utilizing a consultative sales and service process. The banker is responsible and accountable for risk, ensuring ethical behavior, and driving a positive customer experience while operating within the Bank's risk appetite. The goal is to achieve results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Requirements

  • High School Diploma/GED and 1 year customer service experience, or college degree or equivalent military experience
  • Experience in a sales environment required
  • Demonstrated ability to develop comfort level with both new household acquisitions and deepening customer relationships
  • Ability to professionally represent Fifth Third Bank in verbal and written communication
  • Capable of analyzing credit and financial information
  • Exhibits business acumen
  • Demonstrated ability in making sound decisions
  • This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS)

Nice To Haves

  • experience in financial industry a plus

Responsibilities

  • Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in a assigned book of business through proactive outreach efforts in person, over the phone, or other channels as appropriate
  • Use of a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations/solutions/advice
  • Maintain working knowledge of products, services, and processes offered
  • Work collaboratively with internal partners to ensure customer's needs are met and all problems are resolved
  • Analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs
  • Provide customer support needed reinforcing the value of current and new technology
  • Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp
  • Other duties as assigned

Benefits

  • Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
  • Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.

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What This Job Offers

Job Type

Full-time

Career Level

Mid Level

Number of Employees

5,001-10,000 employees

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