Parts & Inside Sales Specialist Service & Warranty

Cleaver-Brooks Sales and Service • Houston, TX

8h • Onsite

About The Position

The Parts & Inside Sales Specialist position at Cleaver Brooks Sales & Service in Houston, TX, is responsible for handling routine purchasing duties to support service, projects, and direct parts sales. This role ensures timely satisfaction for internal service, sales, projects, and customers. Key duties include responding to parts sales leads, performing proactive activities to generate new parts sales, preparing quotes/proposals for parts customers, and managing order entry and billing for parts orders. The specialist also performs any other tasks required to help the team achieve its goals.

Requirements

• A High School diploma or equivalent is mandatory.
• Computer competency including Outlook, Word, Excel, required.
• Record-keeping (computerized) experience.
• Work requires computer proficiency, moderate typing speed and a high data input accuracy level.
• Willingness /ability to work overtime and weekends and emergency hours, as needed. (infrequent)
• Must be reliable and responsible, have own reliable transportation.
• Must have the ability to work independently with little direct supervision.
• Work involves fairly light and simple types of physical exertion up to 50 pounds lifting.

Nice To Haves

• Two years experience in a similar industrial/technical position is preferred.
• Great Plains background a plus.
• Basic understanding of HVAC industry terminology a plus.

Responsibilities

• Provide customer support for all Sales Inquiries and Part Evaluation needs
• Quote development and preparation
• Data entry including billing, running credit cards, and PO review
• Liaison with AR/AP to set up new customers/vendors and maintain accounts
• File warranty claims, process RMAs and credits as needed
• Support the Sales Department with parts pricing
• Support the Service Department with parts pricing
• Document customer contact in CRM
• Represent the company in a professional manner
• Daily follow-ups on previous requests and general inquiries
• Make cold calls and warm calls from TDLR/Stackchaser to drive customer acquisition
• Respond in a timely fashion to general inquiries and requests for information
• Professional communication skills both written and verbal
• Other duties as assigned.

Benefits

• Competitive salary
• Comprehensive benefits, including medical, dental, vision, maternity support program, discounted virtual physician visits, voluntary medical benefits (Critical Illness, Hospital Care, and Accidental Injury), FSA, HSA, life insurance, short term and long-term disability
• Cash matching 401(k) plan
• Employee assistance program (EAP)
• Pet insurance
• Employee discount program
• Tuition assistance
• Paid time off and 11 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED