Personal Banker II- Santa Monica Main

Fifth Third Bank • Santa Monica, CA

27d • $44,300 - $73,000 • Onsite

About The Position

The Personal Banker II position at Fifth Third Bank focuses on providing an exceptional customer experience by building and maintaining long-lasting relationships with existing and prospective customers. This role involves helping customers understand and address their financial needs by providing solutions across their lifecycle, utilizing a consultative sales and service process. The banker is responsible and accountable for risk, ensuring ethical behavior, and driving a positive customer experience while operating within the Bank's risk appetite. The goal is to achieve results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Requirements

• High School Diploma/GED and 1 year customer service experience, or college degree or equivalent military experience
• Experience in a sales environment required
• Demonstrated ability to develop comfort level with both new household acquisitions and deepening customer relationships
• Ability to professionally represent Fifth Third Bank in verbal and written communication
• Capable of analyzing credit and financial information
• Exhibits business acumen
• Demonstrated ability in making sound decisions
• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS)

Nice To Haves

• experience in financial industry a plus

Responsibilities

• Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in a assigned book of business through proactive outreach efforts in person, over the phone, or other channels as appropriate
• Use of a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations/solutions/advice
• Maintain working knowledge of products, services, and processes offered
• Work collaboratively with internal partners to ensure customer's needs are met and all problems are resolved
• Analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs
• Provide customer support needed reinforcing the value of current and new technology
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp
• Other duties as assigned

Benefits

• Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
• Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees