Table Games Dealer Jobs

About The Position

Requirements

• Must be at least 21 years of age.
• Proficient in spoken and written English, including the ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to speak effectively before groups of customers or employees and to write routine reports and correspondence.
• High school diploma or equivalent.
• Proof of experience as a dealer with a licensed casino or completion of an approved training course in card and dice games.
• Well-developed interpersonal skills, excellent math skills, and the ability to multitask.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to understand and carry out detailed but uncomplicated written or oral instructions and address problems involving a few concrete variables in standardized situations.
• Enjoy entertaining and communicating with the public; have an outgoing, energetic, and enthusiastic attitude.
• Comfort initiating conversations, creating a fun environment for guests, and maintaining effective working relationships with other departments.
• Flexibility to work various shifts, weekends, holidays, and long hours as applicable; schedules may vary to reflect business needs.
• Ability to stand and/or sit for extended periods, including intervals of at least 4–6 hours.
• Ability to respond to visual and aural cues and manipulate cards, dice, and spinning wheels with manual dexterity.
• Ability to reach, bend, twist, turn, stoop, kneel, grab, grip, sort, and stack.
• Ability to move between floors using stairways of at least 20 steps or an escalator.
• Ability to tolerate second-hand smoke, strong odors, dust, loud noises, and bright lights, and to work in a smoking environment.
• Ability to obtain and maintain a license from the Indiana Gaming Commission.
• Must be able to access general areas of the gaming facility and back-of-house areas.

Responsibilities

• Deal cards and/or dice for specific games, including shuffling, dealing, and retrieving cards; retrieving dice with a stick; and manually spinning wheel games.
• As a supervisor, verify the operation and conduct of designated game areas.
• Ensure games are dealt proficiently and at a pace suited to the customer.
• Report significant cash and cheque transactions.
• Verify credit issuance after confirming all necessary signatures.
• Track essential play and relay pertinent information to the immediate supervisor.
• Serve as a role model and motivate subordinates to provide superior customer service.
• Handle guest concerns quickly and efficiently within the scope of authority.
• Verbally inform the supervisor and Surveillance of unnatural or irregular play and game disputes.
• Follow Indiana Gaming Commission regulations, approved internal controls, and company policies and procedures.
• Protect and control games, including placing lids on racks and verifying opening and closing table inventory slips.
• Call out “no more bets.”
• Exchange cash or coupons for chips.
• Collect rakes and commissions based on the game dealt; pay winning bets and collect losing bets.
• Foster a fun environment and be gracious to guests and co-workers.
• Promote a positive influence in the community and participate in company-sponsored events.
• Support and demonstrate superior customer service in accordance with department and company standards and programs.
• Ensure behavior and appearance comply with established standards and maintain a professional work environment with management and staff.
• Perform other duties as assigned.