Dual Rate Table Games Supervisor/Dealer - Full Time (Harrah's Hoosier Park)

Caesars Entertainment•Anderson, IN

3d•Onsite

About The Position

Provides high-quality customer service and promotes integrity while serving as a supervisor and/or dealer for specific, licensed casino games. As supervisor, oversees the operations of an assigned gaming area in compliance with Indiana Gaming Commission rules. Promotes and maintains the utmost integrity and high-quality customer service to all patrons and employees. The position directly supervises dealers. The employee must obtain and maintain a license from the Indiana Gaming Commission and may access all general areas of the gaming facility and back-of-house areas.

Requirements

Must be 21 years of age or older.
Proficient in written and spoken English, with the ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; speak effectively before groups of customers or employees; and write routine reports and correspondence.
High school diploma or equivalent.
Proof of experience as a dealer with a licensed casino or completion of an approved training course in card and dice games.
Well-developed interpersonal skills, excellent math skills, and ability to multitask.
Ability to calculate figures and amounts including discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to use common-sense understanding to follow detailed but uninvolved written or oral instructions and address problems involving a few concrete variables in standardized situations.
Enjoy entertaining and communicating with the public; have an outgoing, energetic, and enthusiastic attitude; be comfortable initiating conversations and creating a fun environment for guests; and maintain effective working relationships with other departments.
Flexible availability for various shifts, weekends, holidays, and long hours if applicable; schedules may vary based on business needs.
Able to stand and/or sit for long periods, in intervals of at least 4–6 hours.
Able to respond to visual and aural cues.
Manual dexterity to manipulate cards, dice, and spinning wheels.
Able to reach, bend, twist, turn, stoop, kneel, grab, grip, sort, and stack.
Able to move between floors by stairways (at least 20 steps) or escalator.
Able to tolerate second-hand smoke, strong odors, dust, loud noises, and bright lights; must be able to work in a smoking environment.
Must obtain and maintain a license from the Indiana Gaming Commission.

Responsibilities

Deal cards and/or dice for specific games, including shuffling, dealing and retrieving cards, retrieving dice with a stick, and manually spinning wheel games.
As supervisor, verify the operation and conduct of designated game areas and ensure games are dealt proficiently and at a pace suited to the customer.
Report significant cash and cheque transactions.
Verify issuance of credit after confirming all necessary signatures.
Track essential play and relay pertinent information to the immediate supervisor.
Model and motivate superior customer service among subordinate employees.
Handle guest concerns quickly and efficiently within the scope of authority.
Verbally inform the supervisor and Surveillance of unnatural or irregular play and game disputes.
Abide by Indiana Gaming Commission regulations, approved internal controls, and company policies and procedures.
Protect and control games.
Place lids on racks.
Verify opening and closing table inventory slips.
Call out “no more bets.”
Exchange cash or coupons for chips.
Collect rake and commissions based on the game dealt.
Pay winning bets and collect losing bets.
Perform other duties as assigned.
Foster a fun environment, treat guests and co-workers graciously, promote a positive influence in the community, and participate in company-sponsored events.
Support and demonstrate superior customer service in accordance with department and company standards and programs; maintain required behavior, appearance, and a professional work environment.