Table Games Dealer Dual Rate Supervisor

Hollywood Casino at Kansas Speedway • Kansas City, KS

5d

About The Position

The Table Games Dealer Dual Rate Supervisor provides visible leadership in gaming operations and supports improved results through staff development and training. The role ensures the integrity of daily table games operations, protects company assets, and supports compliance with Title 31 requirements and applicable regulatory, department, and company policies. The supervisor maintains working knowledge of game rules, procedures, and payouts; coaches and directs dealers; addresses player service issues; tracks patron play; and may administer corrective action. The position also develops and conducts training activities and helps maintain a safe, clean, and professional work environment.

Candidates must be at least 21 years of age and have a high school diploma or equivalent. Two or more years of table games dealing experience is preferred. Proficiency in Microsoft applications and the ability to learn and understand budget and P&L statements are also required.

Requirements

• Must be at least 21 years of age.
• High school diploma or equivalent.
• Must be proficient in Microsoft applications.
• Ability to learn and understand budget and P&L statements.

Nice To Haves

• Two or more years of experience in table games dealing is preferred.

Responsibilities

• Drive improved results through staff development and training programs.
• Provide visible leadership in gaming operation areas.
• Ensure compliance with Title 31 requirements and processes.
• Maintain the overall integrity of daily operations and protect the integrity of all table games.
• Maintain a strong working knowledge of the rules, regulations, procedures, and payouts of all games.
• Provide feedback to Table Games Dealers regarding skill development and professional advancement.
• Supervise, coach, instruct, and direct Table Games Dealers in proper table games procedures.
• Handle player service issues as needed.
• Administer disciplinary or corrective action and monitor team members’ performance afterward.
• Track patrons’ play.
• Develop, implement, and present departmental training programs, including instructional classes to develop dealing skills.
• Recommend, schedule, and conduct training activities.
• Protect and preserve company assets.
• Help ensure team member safety by keeping work areas clean and free of hazards, debris, and litter, and perform duties safely.
• Meet property and department appearance and grooming requirements.
• Adhere to regulatory, department, and company policies.
• Perform other job-related and compatible duties as assigned.

Benefits

• Wellness programs supporting team members’ financial, physical, and mental well-being.
• Day-one medical coverage may be available, depending on position.
• 401(k) matching may be available, depending on position.
• Annual performance bonus may be available, depending on position.
• Paid time off earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED