Dual Rate Table Games Dealer - Maryland

Live! Casino and Hotel Maryland•Hanover, MD

2d•Onsite

About The Position

A Full-Time Dual Rate Dealer performs either the Dealer or Floor Supervisor role according to the company’s business needs. The position is responsible for successful operation of the Table Games area, ensuring game integrity and safeguarding company assets. It helps maintain a clean, safe, fast, friendly, and fun environment for guests and team members, with a focus on safety, comfort, and excellent service to both external and internal guests. Compensation is $28.00 per hour while performing in the supervisor role. As a Dealer, the position deals games, monitors table funds, controls gaming cards and equipment, protects company assets, identifies possible cheating or suspicious play, pays wins and takes losses, and provides customer service while supporting guest and employee safety and security. As a Floor Supervisor, the position supervises table games dealers, manages table games administration and records, monitors gameplay for suspicious activity, develops staff through training and evaluations, supports other departments, and reviews table games activities and promotions with departmental directors and managers. The supervisor reports to the Casino Pit Manager or Shift Operations Manager. The casino operates 24 hours a day, seven days a week, in a large, fast-paced environment. The role requires frequent movement around the property, standing for extended periods, repetitive hand motions, and exposure to alcohol, cigarette and cigar smoke, bright lights, and loud noises. Smoking is allowed in the work environment.

Requirements

Two to five years of experience with a four-year degree in a related field, or equivalent work experience.
Technical school education in dealing specified games.
Must be able to obtain and maintain the necessary license as mandated by the Maryland Lottery and Gaming Control Agency.
Proficiency in speaking, reading, and writing English.
Ability to use chips, cards, and a paddle.
Good hand/eye coordination.
Extensive knowledge of gaming regulations and specified games.
Knowledge of theft techniques.
Excellent customer service and communication skills.
Ability to perform under time pressure in an interruptive environment.
Ability to perform and understand basic mathematical functions.
Knowledge of company policies and procedures, IRS Bank Secrecy Act, and internal controls.
Knowledge of facilities, special events, and promotions available to guests on property.
Pleasant, friendly, and welcoming attitude, including use of facial expressions.
Ability to maintain strict confidentiality regarding financial data, casino policies, and promotions.
Effective staff management abilities.
Strong interpersonal skills.
Oral and written communication skills.
Strong sense of responsibility for table games performance.
Proficiency in Microsoft software products.
Ability to analyze and interpret departmental budgets, goals, and results.
Ability to solve complex problems.
Ability and energy to move about a casino of over 300,000 square feet with a true sense of urgency.
Ability to keyboard, walk, bend from the waist, and stand; the stated role requirements include 10% keyboarding, 10% walking, 15% bending, and 75% standing.
Ability to make repetitive hand motions.
Ability to use stairs and elevators, including going up and down 31 stairs multiple times per day.

Responsibilities

Deal games and monitor table monies.
Control gaming cards and equipment.
Protect company assets by monitoring guests’ movements.
Analyze customer play for cheating scams and suspicious variation.
Provide excellent customer service.
Pay wins and take losses.
Ensure the safety and security of guests and employees.
Supervise the performance of table games dealers.
Assist and advise other departments and company personnel to support the success of table games.
Manage fills and credits, player ratings, markers, and rundowns.
Analyze gameplay for cheating scams, counters, and unusual or suspicious variations.
Develop staff through training and evaluations.
Meet with departmental directors and managers to review table game activities and promotions.
Report to the Casino Pit Manager or Shift Operations Manager for successful performance.

Benefits

Comprehensive group health benefits for full-time and part-time Team Members and eligible dependents.
Free Basic Life Insurance.
Free Short Term and Long-Term Disability.
Retirement savings options.
Paid Time Off.
Tuition Reimbursement.
On-site Wellness center for Team Members and eligible dependents at the Maryland property.
Training and pathways for career growth.
Rewards and recognition programs.
Annual merit-based pay increases.
Discretionary performance bonuses.
Discretionary service bonuses.
Free parking.
Free food and discounted meals.
Hotel, Food & Beverage, and Entertainment discounts.