Table Games Dual Rate Supervisor

PENN Entertainment • St. Louis, MO

5d

About The Position

The Table Games Dual Rate Supervisor supervises and manages staff in the Table Games department and has both supervisory and hourly team member responsibilities. The role supports and demonstrates superior customer service, follows established game procedures and training when dealing table games, and helps maintain guest satisfaction. It also oversees gaming equipment and transactions, assists with departmental records and scheduling, and ensures regulatory compliance within its area of authority.

Requirements

• Must be at least 21 years of age.
• Ability to work any shift or hours, including nights, weekends, holidays, and overtime.
• Strong verbal communication skills and fluency and literacy in English.
• Excellent customer service and interpersonal skills.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Ability to add, subtract, multiply, and divide accurately to figure payoffs.

Nice To Haves

• High school diploma or equivalent preferred.

Responsibilities

• Support and demonstrate superior customer service in coordination with peers, instructors, supervisors, and departmental and company leaders.
• Follow game procedures and training when dealing Blackjack, Carnival Games, Craps, Roulette, Poker, Baccarat, and other forms or variations of table games.
• Supervise and manage staff in the Table Games department.
• Adhere to scheduling and coordinate with the manager regarding concerns, with attention to guest satisfaction.
• Share responsibility for overall team member engagement with Casino Operations Assistant Shift and/or Shift.
• Maintain accountability for chips, cards, dice, and other gaming equipment.
• Assist with maintaining and processing paperwork, logs, schedules, and communications pertaining to the Table Games department.
• Monitor chip and cash transactions between dealers and customers and ensure proper customer payouts in accordance with established procedures.
• Ensure regulatory compliance within the area of authority and report potential issues to management.

Benefits

• Day-one medical coverage; day-one dental and vision benefits are also listed for River City Casino & Hotel.
• 401(k) matching.
• Annual performance bonus, which may vary by position.
• Paid time off earned according to local policy and increasing with length of employment.
• Uber benefit for nearby metro stops.
• Recognition programs with cash rewards, gift cards, and more.
• Tuition reimbursement.
• Lindenwood University discounts.
• Diversity scholarship for team members’ children.
• Wellness programs supporting financial, physical, and mental well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed