Table Games Dual Rate Supervisor
About The Position
The Table Games Dual Rate Supervisor supervises and manages staff in the Table Games department while also performing hourly team member responsibilities. The role supports superior customer service and follows game procedures and training when dealing Blackjack, Carnival Games, Craps, Roulette, Poker, Baccarat, and other forms or variations of table games. It is responsible for gaming equipment and chip accountability, monitoring transactions and payouts, maintaining department paperwork and schedules, and ensuring regulatory compliance. The position may be part-time or full-time.
Requirements
- Must be at least 21 years of age.
- Ability to work any shift or hours, including nights, weekends, holidays, and overtime.
- Strong verbal communication skills and fluency and literacy in English.
- Excellent customer service and interpersonal skills.
- Ability to maintain a high energy level and take a proactive, strategic approach to issues.
- Ability to work collaboratively and communicate effectively with team members at all organizational levels.
- Ability to add, subtract, multiply, and divide accurately to figure payoffs.
Nice To Haves
- High school diploma or equivalent preferred.
Responsibilities
- Support and demonstrate superior customer service in accordance with peers, instructors, supervisors, and departmental and company leaders.
- Follow game procedures and training when dealing Blackjack, Carnival Games, Craps, Roulette, Poker, Baccarat, and other table games.
- Supervise and manage Table Games department staff.
- Adhere to scheduling and coordinate with the manager regarding concerns, with attention to guest satisfaction.
- Share responsibility for overall team member engagement with Casino Operations Assistant Shift and/or Shift.
- Maintain accountability for chips, cards, dice, and other gaming equipment.
- Assist with maintaining and processing department paperwork, logs, schedules, and communications.
- Monitor chip and cash transactions between dealers and customers and ensure payouts follow established procedures.
- Ensure regulatory compliance within the area of authority and report potential issues to management.
Benefits
- Day-one medical, dental, and vision benefits.
- Uber benefit for nearby metro stops.
- Recognition programs with cash rewards, gift cards, and more.
- Tuition reimbursement.
- Lindenwood University discounts.
- Diversity scholarship for team members’ children.
- Wellness programs supporting financial, physical, and mental well-being.
- 401(k) matching.
- Annual performance bonus.
- Paid time off, earned according to local policy and increasing with length of employment.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
