Table Games Dealer Dual Rate Supervisor

PENN Entertainment • Kansas City, KS

2d

About The Position

The Table Games Dealer Dual Rate Supervisor provides visible leadership in gaming operations and is responsible for the integrity of daily table games operations. The role supervises, coaches, instructs, and directs dealers in proper operating procedures; supports their skill development and professional advancement; and addresses player service issues as needed. The supervisor also helps ensure compliance with Title 31 requirements and applicable regulatory, departmental, and company policies.

The position includes protecting company assets and the integrity of table games, tracking patrons’ play, administering corrective or disciplinary action, and monitoring team members’ performance afterward. The supervisor may develop, present, schedule, and conduct departmental training, including instructional classes to improve dealing skills. Team members are expected to maintain appearance and grooming standards and perform their duties safely.

Requirements

• Must be at least 21 years of age.
• High school diploma or equivalent.
• Must be proficient in Microsoft applications.
• Ability to learn and understand budget and P&L statements.

Nice To Haves

• Two or more years of experience dealing table games is preferred.

Responsibilities

• Drive improved results through staff development and training programs.
• Provide visible leadership in gaming operation areas.
• Ensure compliance with Title 31 requirements and processes.
• Maintain the overall integrity of daily operations and protect the integrity of all table games.
• Maintain a strong working knowledge of the rules, regulations, procedures, and payouts of all games.
• Provide feedback to Table Games Dealers about skill development and professional advancement.
• Supervise, coach, instruct, and direct Table Games Dealers in proper table games procedures.
• Handle player service issues as needed.
• Administer disciplinary or corrective action and monitor team members’ performance afterward.
• Track patrons’ play.
• Develop, implement, and present departmental training programs as assigned, including instructional classes to develop professional dealing skills.
• Recommend, schedule, and conduct training activities.
• Protect and preserve company assets.
• Promote team-member safety by keeping areas clean and free of hazards, debris, and litter, and by performing duties safely.
• Meet property and department appearance and grooming requirements.
• Adhere to regulatory, department, and company policies.
• Perform other job-related and compatible duties as assigned.

Benefits

• Wellness programs designed to support team members’ financial, physical, and mental well-being.
• Day-one medical coverage may be available, depending on position.
• 401(k) matching may be available, depending on position.
• Annual performance bonus may be available, depending on position.
• Paid time off earned according to local policy, increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED