Casino DUAL RATE Table Games Floor Supervisor

Choctaw Nation of Oklahoma•Durant, IA

About The Position

The Casino Dual Rate Table Games Floor Supervisor supports smooth operations in a dual capacity, interacting positively with guests, resolving disputes, managing floor operations, and dealing table games in accordance with applicable rules and regulations. The role reports to the Director of Table Games, TG Manager, or TG Shift Manager. In the floor supervisor capacity, the position oversees table games activity and dealer performance, maintains game integrity, manages count table inventory, and facilitates gaming cheque fills or credits. It also addresses minor guest complaints and performs associate management duties, including assigning and directing work, providing performance appraisal input, and rewarding or disciplining associates in accordance with approved casino policies. In the dealer capacity, the position communicates table game activity to supervisors and managers, answers inquiries about gaming procedures and payouts, verifies customer identification when needed, completes required paperwork, and keeps the work area clean as directed.

Requirements

Maintain knowledge of Table Games.
Be knowledgeable about the games overseen and the requirements of dealer positions.
Have excellent oral and written communication skills, including legible writing.
Have prior management experience.

Responsibilities

Follow the Anti-Money Laundering (AML) Program and related regulations, including Title 31 cash transaction, suspicious activity reporting, and customer identification requirements.
Observe and document team member performance and ensure adherence to casino procedures.
Oversee and maintain the integrity of Table Games activity.
Approve and oversee count table inventory at the beginning and end of shifts.
Facilitate fills or credits of gaming cheques for tables within an assigned section or shift.
Address minor guest complaints and help resolve disputes.
Directly manage dealers, including planning, assigning, and directing work; providing input on performance appraisals; rewarding and disciplining associates under approved casino policies; and addressing complaints and resolving problems.
Review and communicate table game activities with supervisors and managers.
Answer customer or public inquiries about general gaming procedures and payouts.
Clean the work area as designated by management.
Verify customer identification when needed.
Sign and date all paperwork.
Perform other tasks as assigned.