Table Games Floor Supervisor - Table Games Operations
About The Position
Under the direction of the Assistant Casino Operations Manager, the Table Games Floor Supervisor provides superior service to internal and external customers, builds relationships with players, and mentors team members in player development and guest service. The role manages staff and resources for Table Game Operations on an assigned shift while ensuring compliance with established regulations. The supervisor directly oversees dealer responsibilities, develops team members, and handles staff training, work assignments, performance reviews, rewards, discipline, complaints, and problem resolution. The role also rates and tracks guest play, assists guests in obtaining markers, verifies buy-ins, and ensures adherence to Illinois Gaming Board regulations and statutes. The position may require attending seminars as needed. Employment is at-will.
Requirements
- High school diploma.
- Three years of table games experience.
- Prior experience in the gaming industry.
- Knowledge of Blackjack and Carnival Games.
- Proficiency in at least one of Baccarat, Craps, or Roulette.
- Obtain and maintain all licenses and certifications required by federal, state, and Illinois Gaming Board requirements.
- Successfully pass a background check.
- Be at least 21 years of age.
- Knowledge of pertinent federal, state, and local laws, codes, and regulations; Hard Rock operations; company policies and procedures; and the ability to identify various cheating techniques.
- Ability to interpret and explain policies and procedures; observe and direct subordinates and trainees; calculate figures and create and manipulate spreadsheets to produce reports; present information and respond to questions; solve practical problems and handle varied situations; and work varying shifts and schedules as needed.
Nice To Haves
- Two years in a Dual-Rated management-level capacity or above.
Responsibilities
- Create an atmosphere that encourages guests to choose Hard Rock Casino Rockford for gaming entertainment, build and retain guest relationships, and mentor team members in providing superior guest service.
- Directly supervise dealer responsibilities in accordance with company policies and procedures.
- Develop Table Games team members to provide superior service to guests.
- Train team members; plan, assign, and direct work; appraise performance; reward and discipline team members; and address complaints and resolve problems.
- Rate and track guests' play.
- Assist guests in obtaining a marker.
- Ensure buy-ins are correct and ensure adherence to applicable Illinois Gaming Board regulations and statutes.
- Attend seminars when needed.
Benefits
- Comprehensive benefits package intended to support team members' health, future planning, and work-life balance; benefits may vary with employment status.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
