Table Games Floor Supervisor
About The Position
The Table Games Floor Supervisor is responsible for all dealers and games in their assigned area and performs duties in accordance with Company standards, policies, and procedures. The position reports directly to the Table Games Assistant Shift Manager. The supervisor supports North Fork Mono Casino’s culture and Service Standards, promotes a welcoming guest environment, maintains game integrity and accurate player ratings, and oversees the cleanliness and inventory of the assigned area. The role is performed on site in Madera, California, and may involve varied hours, overtime, evenings, weekends, and holidays.
Requirements
- High school diploma or GED.
- At least one year of experience as a Table Games Dealer or Dual Rate.
- Ability to communicate effectively with guests, Team Members, and management in written and verbal form.
- Excellent verbal and written communication skills, and strong Team Member and guest-relations skills.
- Knowledge of the aspects of the table games supervised.
- Ability to work any shift or hours.
- Must be able to obtain and maintain a Gaming License from the Tribal Gaming Commission, including passing a background investigation.
- Must be at least 21 years of age.
- Manual dexterity to perform job-related functions.
- Ability to sit, stand, or walk for the duration of the shift and to bend, carry, climb, crawl, crouch, grasp, kneel, lift, pull, push, reach, and stoop as required.
Responsibilities
- Practice, support, and promote North Fork Mono Casino’s culture and demonstrate exemplary Service Standards.
- Ensure compliance with Company and departmental policies and procedures.
- Greet guests and maintain a friendly, inviting atmosphere that promotes excellent service for internal and external guests.
- Ensure proper bank-roll inventory in the assigned section.
- Initiate fills and credits, prepare openers and closers, and resolve guest issues professionally and promptly.
- Train and mentor Team Members to support excellent guest service and future growth.
- Communicate information about the section to the incoming Floor Supervisor.
- Maintain correct player ratings in the Table Games System.
- Ensure the integrity of games in the assigned section.
- Ensure cleanliness of the assigned area.
- Sign up un-carded players for the player rewards program.
- Perform other job-related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
