Table Games Floor Supervisor

Little River Casino Resort•Eastlake, MI

8d•$22 - $34•Onsite

About The Position

The Table Games Floor Supervisor assists the Table Games Shift Manager in overseeing an assigned Table Games shift, including Sports Book Ticket Writers. The role helps ensure excellent guest service and adherence to company policies and procedures, while contributing to an enjoyable entertainment experience for guests and an engaging, inclusive, supportive work environment for team members. The supervisor oversees table games and Sports Book personnel, supports guest relations and player development, monitors gaming activity and bankrolls, resolves disputes, and ensures compliance with internal controls, resort policies, and Gaming Commission rules. The role also includes staff guidance and supervision, training, performance evaluations, and disciplinary actions, as well as operational reporting, meetings, and coordination with support departments. Employment is subject to passing a pre-employment drug test (excluding marijuana), obtaining a gaming license from the Little River Band of Ottawa Indian Gaming Commission, passing the Resort background investigation, and completing a 90-day introductory period. The position requires schedule flexibility for any hours or shift according to business needs, with occasional overtime. The work environment may include a gaming floor, office, food outlet, hotel, and convention or entertainment center, with flashing lights, frequent loud noises, smoke, high-volume public contact, and occasional interactions with angry or hostile individuals.

Requirements

High school diploma or GED.
Three years of pit operations experience.
Strong working knowledge of all casino table games offered at Little River Casino Resort.
Knowledge of the gaming industry and laws and regulations governing gaming operations.
Michigan TAM certification, or ability to obtain it within 60 days of employment.
At least 21 years of age.
Strong organizational and basic computer skills, including word processing, databases, and spreadsheets.
Strong written, verbal, and interpersonal communication skills.
Guest service, interpersonal, and teamwork skills necessary to maintain quality service delivery.
Strong math skills and demonstrated proficiency.
Accuracy and attention to detail.
Strong problem-solving skills.
Ability to maintain strict confidentiality.
Ability to manage multiple tasks independently and professionally with minimal supervision.
Ability to work cooperatively with all departments.
Ability to manage extensive paperwork.
Ability to operate common office equipment, including computers, fax machines, and copiers.
Ability to pass a pre-employment drug test, excluding marijuana, obtain a gaming license from the Little River Band of Ottawa Indian Gaming Commission, pass the Resort background investigation, and complete a 90-day introductory period.
Ability to meet the physical demands of the role, including frequent standing, walking, sitting, bending, twisting, talking, hearing, repetitive motions, manual dexterity, and occasionally lifting or moving up to 50 pounds; heavier items require a team lift.
Ability to work a flexible schedule covering any hours or shifts according to business needs and occasional overtime.
Must not have been charged or released from employment, or involved in conduct that could be considered a liability to the Resort, such as harassment, theft, violence, or integrity issues.

Nice To Haves

Experience working with a tribally run casino and/or resort.

Responsibilities

Provide superior guest service and player development through personal interaction and relationship marketing.
Ensure Table Games and Sports Book team members provide optimum service to guests.
Analyze Player Tracking systems and patron play, and determine whether comp issuance is authorized.
Deal table games when directed by management.
Observe and analyze the integrity of table games activity.
Maintain table game bankrolls and prepare periodic reports.
Build rapport and coordinate daily functions with support service departments.
Maintain working knowledge of table games, house rules, counting methods, and game procedures.
Resolve disputes in the assigned area.
Watch for unusual or questionable activity by team members or guests and report it to the Shift Manager.
Guide team members and instruct assigned personnel in the proper performance of their duties.
Ensure Table Games personnel comply with internal controls, Table Games policies and procedures, and Gaming Commission rules.
Maintain working knowledge of resort events, promotions, and services.
Supervise, retain, evaluate, train, and discipline team members.
Assist with hiring and termination processes for supervised team members, obtaining Department Director approval for hiring and terminations.
Follow Resort and department safety rules and regulations.
Ensure department staff operate efficiently and effectively and meet department goals and objectives on monthly, quarterly, and annual bases.
Conduct department, managers, and staff communication meetings.
Attend assigned or requested seminars, work sessions, training, and meetings, including those requested by the General Manager.
Prepare required monthly, quarterly, and annual reports or updates.
Perform other duties as assigned.