Floor Supervisor, Table Games

San Manuel Casinos•Highland, CA

About The Position

Under the direction of the Manager, Pit, the Floor Supervisor, Table Games supervises table-game activity and ensures gaming operations and dealing procedures comply with applicable policies and procedures. The role may also involve conducting casino games and providing prompt, courteous service to gaming patrons. The supervisor oversees team members, supports guest service, maintains table chip inventories and related records, and coordinates game openings and closings. Other duties may be assigned to support efficient department operations. The role carries supervisory responsibilities in accordance with organizational policies and applicable laws, including interviewing, hiring, training, assigning and reviewing work, evaluating performance, rewarding and disciplining employees, resolving complaints and problems, and developing individual plans with succession planning in mind. The primary work environment is a climate-controlled office setting, with work also involving travel to meetings, trade shows, conferences, promotional events, and San Manuel properties. Evening, weekend, and holiday shifts may be required. The position operates in a fast-paced, high-demand environment and may involve exposure to fumes or airborne particles, including secondhand smoke.

Requirements

High school diploma or GED.
At least one year of gaming experience related to table games, with knowledge of major games including Blackjack, Roulette, Baccarat, and Pai Gow Poker, or completion of the internal training program.
Ability to make gambling-related decisions and handle situations involving conflicting information and varied circumstances.
Ability to motivate people and communicate and interact effectively with others.
Ability to work under pressure and deal with difficult customers.
Versatility and ability to focus on more than one thing at a time.
Ability to handle stressful situations calmly and composedly.
May be required, at the discretion of the San Manuel Tribal Gaming Commission, to obtain and maintain a gaming license.
Valid driver's license and an acceptable driving record, as determined by the insurance carrier, because the role requires operating or driving Tribe-owned vehicles or patron vehicles.
Ability to work evening, weekend, and holiday shifts as required.
Ability to work in a fast-paced, high-demand environment.
Ability to exert up to 10 pounds of force occasionally and negligible force frequently or constantly, and to move objects or move up to 40 pounds occasionally.
Ability to sit for most of the work time and to sit, walk, and stand for extended periods while maintaining efficiency throughout the shift and during extended work hours.
Ability to perform physical activities including balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
Hearing sufficient for conversational levels in person, by videoconference, and over the telephone; speech sufficient to be heard and understood in those settings and in front of groups.
Visual acuity sufficient for data and figure work, transcription, computer-terminal viewing, extensive reading, and visual inspection of employees, visitors, or facilities.
Mobility to move safely in an office, walk, stoop, bend, kneel, and enter, exit, and operate a motor vehicle for work-related travel.

Responsibilities

Supervise game operations in the assigned section and monitor games, players, and dealers to help ensure maximum game protection and compliance with gaming policies, rules, and procedures.
Verify and award jackpots and other promotional winners; track table drop and monitor player and table wins and losses.
Correct game errors and make game-related decisions.
Supervise team members, evaluate their performance, and assist with dealer rotations and breaks.
Greet guests courteously, provide quality service, explain game rules, and address guest problems and complaints.
Maintain appropriate chip inventories for tables and determine when fills or credits are needed.
Understand and follow Title 31 procedures and complete work-related forms, including Title 31 forms and transaction logs.
Coordinate and schedule the opening and closing of games.
Interview, hire, train, assign, review, and direct employee work; evaluate performance; reward and discipline employees; address complaints and resolve problems; and develop individual development plans with succession planning in mind.
Perform other duties as assigned to support efficient department operations.