Floor Supervisor, Table Games

San Manuel Band of Mission Indians•Highland, CA

About The Position

Under the direction of the Manager, Pit, the Supervisor, Floor Table Games supervises table-game activity and ensures gaming operations and dealing procedures comply with applicable policies and procedures. The role may also involve conducting casino games and providing prompt, courteous service to gaming patrons. The position supervises games and team members, monitors game protection, verifies jackpots and promotional winners, tracks table drops and player and table wins or losses, maintains chip inventory, and coordinates game openings and closings. It also includes guest service, explaining game rules, resolving complaints, completing required records, and carrying out supervisory duties such as hiring, training, performance evaluation, and employee development. The primary work environment is a climate-controlled office setting, though the role requires travel to meetings and events and may involve evening, weekend, and holiday shifts. The employee may be exposed to secondhand smoke and must be able to work in a fast-paced, high-demand environment. Reasonable accommodation will be made in compliance with applicable law.

Requirements

High school diploma or GED.
At least one year of gaming experience related to table games, with knowledge of major games including Blackjack, Roulette, Baccarat, and Pai Gow Poker, or completion of the internal training program.
Ability to make gambling-related decisions and handle situations involving conflicting information and varied circumstances.
Good people-motivation, communication, and interpersonal skills.
Ability to work under pressure and deal with difficult customers.
Versatility and ability to focus on more than one task at a time.
Ability to handle stressful situations calmly and composedly.
May be required, at the discretion of the San Manuel Tribal Gaming Commission, to obtain and maintain a gaming license.
A valid driver’s license and acceptable driving record as determined by the insurance carrier are required because the role involves driving Tribe-owned vehicles or patron vehicles.
Ability to meet the stated physical requirements, including occasionally moving up to 40 pounds, operating office productivity equipment, and sitting, walking, and standing for extended periods.

Responsibilities

Supervise table-game operations in the assigned section and monitor games, players, and dealers to ensure maximum game protection and compliance with gaming policies, rules, and procedures.
Verify and award jackpots and promotional prizes; track table drops and monitor player and table wins and losses.
Correct game errors and make game-related decisions.
Supervise team members, evaluate performance, and assist with dealer rotations and breaks.
Greet guests, provide quality service, explain and interpret game rules, and address guest problems and complaints.
Maintain appropriate chip inventory, determine when fills or credits are needed, and follow Title 31 procedures.
Complete work-related forms, including Title 31 documentation and transaction logs.
Coordinate and schedule the opening and closing of games.
Carry out supervisory responsibilities, including interviewing, hiring, training, assigning and directing work, evaluating performance, rewarding and disciplining employees, resolving complaints, making hiring decisions, and designing development plans with succession planning in mind.
Perform other duties as assigned to support efficient department operations.