Table Games Floor Supervisor
About The Position
The Table Games Floor Supervisor is responsible for all dealers and games in their assigned area and performs duties in accordance with Company standards, policies, and procedures. This position reports directly to the Table Games Assistant Shift Manager. The supervisor supports North Fork Mono Casino's culture and service standards, ensures compliance with Company and departmental procedures, maintains game integrity and the cleanliness of the assigned area, and promotes a friendly atmosphere for guests and Team Members. The role includes overseeing section bank-roll inventory, initiating fills and credits, preparing openers and closers, resolving guest issues, mentoring and training Team Members, communicating section information to incoming supervisors, maintaining accurate player ratings in the Table Games System, and signing up un-carded players for the rewards program. Other job-related duties may be assigned. The position is performed on site in Madera, California. Work involves frequent contact with guests and Team Members and may take place in unusually hot, cold, noisy, confined, or smoky areas. Schedules may vary and include evenings, weekends, holidays, and overtime. Duties may involve trained chemical usage and physical activity throughout the shift.
Requirements
- Ability to communicate effectively with guests, Team Members, and management, both verbally and in writing.
- Excellent verbal and written communication skills and Team Member and guest relations skills.
- Knowledge of the aspects of the table games supervised.
- Ability to work any shift or hours.
- High school diploma or GED.
- At least one year of experience as a Table Games Dealer or Dual Rate.
- Ability to obtain and maintain a Gaming License from the Tribal Gaming Commission, including passing a background investigation.
- Must be at least 21 years of age.
Responsibilities
- Oversee all dealers and games in the assigned area.
- Practice, support, and promote North Fork Mono Casino's culture and demonstrate exemplary service standards.
- Ensure compliance with Company and departmental policies and procedures.
- Greet guests and maintain a friendly, inviting atmosphere that promotes excellent service for internal and external guests.
- Ensure proper bank-roll inventory in the assigned section.
- Initiate fills and credits, prepare openers and closers, and resolve guest issues professionally and promptly.
- Train and mentor Team Members to support excellent guest service and future growth.
- Communicate information about the section to the incoming Floor Supervisor.
- Maintain correct player ratings in the Table Games System.
- Ensure the integrity of games in the assigned section.
- Ensure proper cleanliness of the assigned area.
- Sign up un-carded players for the player rewards program.
- Perform other job-related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
