Casino Floor Supervisor - Table Games

Tioga Downs•Nichols, NY

12d•$30 - $31

About The Position

The Table Games Supervisor is a hands-on leadership role responsible for overseeing daily table games operations, supporting and developing dealers, protecting game integrity, ensuring compliance with gaming regulations and internal controls, and contributing to an exceptional guest experience. The supervisor maintains a visible presence on the gaming floor and helps provide a fun, welcoming, and professional environment. The role directly supervises Table Games Dealers and assigned associates, directing daily work, assigning duties, supporting training and development, evaluating performance, recognizing strong performance, and addressing conduct, performance, associate complaints, and operational issues in accordance with company policies and applicable laws. A successful supervisor is a trusted, visible leader who maintains accurate, fair, and secure gaming operations and sets a standard for integrity, communication, teamwork, and guest service.

Requirements

High school diploma or GED.
At least two years of Table Games experience.
Demonstrated knowledge and ability to manage the games required for the assigned shift, including either Blackjack and Craps, or Blackjack, Roulette, Pai Gow, and Baccarat.
Working knowledge of casino rules, Table Games manuals, departmental policies and procedures, internal controls, and applicable gaming regulations.
Demonstrated leadership skills and ability to direct, coach, train, and support team members.
Strong guest service skills and ability to professionally handle guest concerns and game disputes.
Excellent verbal communication and interpersonal skills, including ability to communicate effectively with guests, associates, management, and other departments.
Ability to perform quick and accurate calculations involving chips, wagers, payouts, winners, losers, and U.S. currency.
Basic computer proficiency, including entering information into tracking systems and completing required documentation.
Attention to detail and ability to observe game activity, review player data and documentation, identify irregularities, and apply procedures consistently.
Ability to remain calm, professional, and decisive when addressing disputes, operational challenges, or stressful situations.
Ability to read and understand written instructions, policies, procedures, correspondence, and reports.
Ability to communicate information clearly in one-on-one and small-group settings.
Ability to organize work, manage competing priorities, and solve routine operational problems.
Ability to maintain confidentiality and demonstrate high standards of integrity.
Ability to stand and walk for extended periods and move easily throughout the table games pit.
Ability to routinely push, pull, carry, and lift up to 40 pounds.
Ability to bend, reach, stoop, twist, grip chips and cards, and perform other physical activities associated with the position.
Willingness to work the assigned shift and support operational needs, including table openings and closings.

Responsibilities

Supervise Table Games Dealers and assigned associates during daily operations.
Assign dealers to tables and adjust staffing to meet business needs.
Coach, train, and provide ongoing feedback to improve accuracy, professionalism, efficiency, and guest service.
Support associate onboarding, performance evaluations, attendance monitoring, and enforcement of departmental standards.
Foster a respectful, accountable, and service-focused team culture.
Coordinate table openings and closings, fills, credits, payouts, chip inventory, and other gaming transactions.
Monitor table activity to ensure games are conducted accurately, fairly, and according to established procedures.
Verify game activity and transactions in accordance with company policies and internal controls.
Maintain a visible presence on the gaming floor to support operational efficiency and a positive guest experience.
Stay informed about promotions, special events, and changing operational needs.
Enforce company policies, approved game procedures, internal controls, and applicable gaming laws and regulations.
Identify and address procedural errors, irregularities, suspicious activity, and potential violations.
Maintain accurate logs, reports, and required documentation.
Support compliance with Title 31, anti-money laundering requirements, responsible gaming practices, and other applicable regulatory standards.
Partner with Surveillance, Security, Cage, and other departments to resolve operational, security, and compliance concerns.
Assist with investigations involving gaming irregularities, associate incidents, and guest complaints while maintaining confidentiality.
Respond professionally and fairly to guest questions, concerns, and game disputes.
Resolve routine issues promptly and escalate unusual or unresolved matters to Table Games Management.
Promote a fun, welcoming, and entertaining atmosphere while maintaining game integrity.
Direct daily work, assign duties, evaluate performance, recognize strong performance, address conduct or performance concerns, and help resolve associate complaints and operational issues in accordance with company policies and applicable laws.