Table Games Floor Supervisor - FT

Hard Rock Hotel & Casino Ottawa•Coconut Creek, FL

About The Position

This position provides superior service to internal and external guests while monitoring and controlling a pit area containing one or more table games. The role is responsible for meeting customer-service standards and maintaining game integrity. The weekly schedule consists of three days as a Floor Supervisor and two days as a Table Games Dealer. The position combines floor supervision with dealing duties. The employee must be proficient in dealing five games, including Blackjack and Baccarat and three additional games other than War. The posting also describes an audition requiring the ability to deal Blackjack, Baccarat, Craps or Roulette, and two additional games other than War. Knowledge of Craps and Roulette is preferred, and five years of table games experience is required. The work takes place in a hectic, fast-paced, crowded, and noisy casino environment. Employees may encounter secondhand smoke, excessive noise, and frequent contact with the public. The job requires effective English communication with guests. Final candidates must obtain gaming licensure through a background check conducted by Seminole Gaming Compliance and Regulations before an offer is extended; checks may include credit and criminal background checks.

Requirements

Five years of table games experience.
Knowledge of all primary casino games and most secondary games, including Craps or Roulette.
Ability to demonstrate in a live audition the ability to deal Blackjack, Baccarat, Craps or Roulette, and two additional games other than War.
Ability to communicate effectively with guests in English, as required by the position.
Meet the stated internal transfer criteria at application/transfer: at least six months of employment from the original hire date or 90 days after transfer to the current position; fewer than five (7) active attendance points, as written in the posting; and no final written warnings in the preceding 12 months.
Obtain gaming licensure by completing the required background check before an offer is extended.
Frequently stand, walk, use hands to finger, handle, or feel, reach with hands and arms, talk or hear, and taste or smell.
Frequently lift and/or move up to 50 pounds.
Have close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

Knowledge of Craps and Roulette is preferred.

Responsibilities

Provide a high level of customer service to maximize guest enjoyment, satisfaction, time at the table, and return play.
Monitor and control an assigned pit area to maintain service standards and game integrity.
Know and follow the policies and procedures for the table games being supervised.
Deal five games proficiently; deal cards accurately and at a pace set by the supervisor or guests, and take and pay bets accurately according to standards.
Maintain a safe, professional, friendly, productive, and positive work environment and support Seminole Gaming’s culture and team philosophy.
Act as a role model and represent Seminole Gaming positively to employees and guests.
Promote positive public relations and create an enjoyable, entertaining, and exciting atmosphere.
Resolve guest concerns and customer-related problems amicably when possible, and report issues beyond the employee’s authority or ability to resolve.
Protect customers’ rewards and credit lines.
Comply with departmental and company policies, standard operating procedures, business ethics guidelines, and regulatory requirements, including Gaming Commission Regulations and Seminole Tribe of Florida policies and procedures.
Maintain confidentiality of trade secrets and proprietary information.
Notify management or the Ethics Hotline promptly and discreetly about observed illegal acts or internal ethics violations.
Support responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
Perform other duties as assigned.